Hire Top Support Engineer

Jeff Dominge

Skilled professional experienced in problem solving, building relationships across teams, and working with clients at all levels. Looking for a new challenge in a customer-facing role that values a strong work ethic and an eagerness to learn.

OSWALDO HERNANDEZ

Adept IT Support Engineer with a proven track record at HTX Services, enhancing IT support processes and elevating customer satisfaction. Specializes in system integration and exhibits exceptional technical leadership. Expert in ATM technician skills and adept at mentoring teams across states, significantly improving resolution times. Demonstrates strong organizational skills and a knack for incident management.

Brett Baraquil

An experienced Field Service Engineer with a solid foundation in hardware, software, and optical instruments. Known for strong interpersonal and customer service skills, building effective client relationships and working well within teams. Quickly adapts to new optical equipment and adjusts to meet diverse customer needs. Flexible and results-driven, with a commitment to maintaining high technical performance standards across all projects.

Yuki Tanaka

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.

Mohamed Hadj Mohamed

Detail-oriented and highly skilled Optical Network Engineer with 12+ years of solid telecommunications experience, specializing in DWDM, SDH, WDM, and IP network technologies. Strong background in deployment, configuration, and troubleshooting of optical transmission systems, with extensive hands-on experience using OTDR, VFL, and advanced testing tools. Experienced in supporting large-scale network rollouts, ensuring network performance, and optimizing capacity for live traffic environments. Authorized to work in the U.S. For any employer.

Sandeep Kumar Khandelwal

Results-driven Senior Support Engineer with over two decades of experience in production support, specializing in leading and mentoring global support teams while managing high-stakes escalations. Demonstrated expertise in enhancing support processes that drive operational efficiency and deliver exceptional customer experiences through strategic collaboration with engineering and product teams. Proficient in a wide array of technologies, including Bitbucket Cloud, Git, CI/CD pipelines, AWS, Docker, Kubernetes, scripting, Python, and SaaS. A strong commitment to optimizing workflows ensures seamless product delivery and support, consistently striving for excellence in every aspect of service. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Russell D. Basham

Customer Support Engineer with a strong background in technical support and process optimization at Bayer and Desktop Metal. Demonstrated ability to enhance customer satisfaction through effective troubleshooting and efficient support processes, leading to quicker issue resolution. Expertise in system installation and compliance, fostering robust customer relationships to drive operational success. Focused on complex troubleshooting and preventive maintenance, with a proven track record in service agreement upselling.

BERNARD KING

Resourceful IT Technician offering 14 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals, mobile device management, and recording technical issues. Familiar with Windows, Linux and Mac OS environments.