Hire Top Software Support Specialist

BRYANA D. FOXX-PARHAM

CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Tayshee Jackson

Detail-oriented and patient Customer Service Representative with expertise in handling high volumes of email and chat inquiries. Skilled in resolving customer concerns efficiently while maintaining a professional and empathetic tone. Demonstrates exceptional attention to detail, ensuring accurate and timely responses to repetitive tasks. Adept at multitasking and meeting deadlines in fast-paced environments, with a strong focus on delivering excellent customer satisfaction and support. Proven ability to remain calm under pressure and committed to achieving team goals.

Tiffany Williams

Family support specialist with experience in providing empathetic and effective assistance to families. Passionate about helping individuals grow and learn while maintaining excellence in communication and organizational skills. Strong focus on fostering team collaboration and achieving meaningful results. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently. Experienced with comprehensive family support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist families in navigating complex challenges. Knowledge of community resources and case management to ensure families receive holistic support.

Aubyrn Maples

Knowledgeable Treasury Support Sr Specialist with deep understanding of specialized processes and systems. Known for reliability and adaptability with a large capacity to learn and apply new skills. Proven track record in driving efficiencies and supporting critical initiatives. Demonstrated ability to analyze complex data and implement effective strategies. Extensive experience performing client trainings as well as training across the operations team.

Tishon Johnson

Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills. I'm also a Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Keith James

Results-driven professional with a proven track record in technical support, customer assistance, and process management. Adept at resolving technical issues and optimizing user experience through effective troubleshooting and guidance. Focused on team collaboration, friendliness, adaptability, and achieving high standards of performance.

Michal Kellogg

Customer Support Specialist with proven expertise in issue resolution and client retention, consistently enhancing customer satisfaction. Strong collaborator thriving in team environments, adapting to changing demands with ease. Proficient in communication, problem-solving, and CRM software, delivering impactful results. Recognized for reliability and a results-driven approach, maintaining high standards in service delivery.

Trevor Darley

Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills.