Hire Top Software Support Specialist

Dany Eric Kazagui

Dynamic cybersecurity and IT support professional with a proven track record in secure communications, network troubleshooting, and incident prevention. Extensive experience includes military service as a Signal Support Systems Specialist (25U) and various civilian technical support roles, demonstrating a strong ability to safeguard sensitive information and monitor networks effectively. Proficient in resolving complex technical issues while implementing industry-leading cybersecurity best practices. Strong communication, documentation, and problem-solving skills, complemented by an active security clearance, ensure readiness to tackle diverse challenges in fast-paced environments.

Ruben Ramirez

Process Improvement Specialist with a background in Project Management and technical operations. Highly skilled in process controls, and leading cross-functional teams through complex organizational changes. Demonstrated success in streamlining claims and onboarding procedures, creating formal training programs, and advocating for departmental interests in change control forums. Committed to continuous improvement and maintaining rigorous documentation standards to support scalable business growth.

Darrell Poirier

Detail-oriented Low-Voltage & Network Infrastructure Technician skilled in network troubleshooting, installation, and CCTV management. Proven ability to enhance communication systems through effective cabling and router configuration. Dedicated IT Field Technician with proven skills in network troubleshooting, cabling installation, and CCTV management. Committed to enhancing network performance and ensuring system integrity.

Julia Yuille

Operations assistant with exceptional typing speed and proven customer service skills. Extensive experience in providing administrative and clerical support to enhance daily business functions. Recognized for maintaining high operational standards and effectively coordinating tasks within a team environment.

Anastasia Carrington

Experienced with customer support and technical troubleshooting, ensuring efficient resolution of product issues. Utilizes strong communication to liaise between customers and internal teams, enhancing overall user experience. Track record of successfully adapting to changing environments and delivering high-quality support.

Irene Darsilivi Arroyo

Accomplished Signal Non-Commissioned Officer for the United States Army with six years experience and Active Secret Security Clearance. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Hard-working supervisor with experience leading teams, delivering results, and exceeding expectations. Successfully maintained accountability of over $3 million in equipment, showcasing exceptional organizational and technical skills.

Theressa Hailey

Proven expertise in technical troubleshooting and exceptional customer service, demonstrated at Availity through efficient resolution of technical issues and enhancing customer satisfaction. Skilled in remote IT implementation and incident management, adept at fostering client relations and resolving complex technical problems with proactive and clear communication.

Brittney Capi

Proven expertise in enhancing customer satisfaction and streamlining incident resolution. Leveraging strong technical support and exceptional communication skills. Achieved significant improvements in workflow efficiency and user experience, demonstrating a results-driven approach with a focus on critical thinking and problem-solving. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.