Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
TOP SKILLS
Staff education and trainingService standard complianceStocking and replenishingCreative problem solvingComplaint resolution
Certified Peer Support Specialist/Administrative Office ManagerOffice AssistantSales ClerkShift Manager
Counseling Center Of The RockiesBig Mikes Appliance Repair COCirckle K StoresMcDonalds, PDI FOODS
Lester Arnold High
Thornton, CO
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 9 years of sobriety and ready to help others reclaim lives through use of proper services. Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 5 years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively. Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
TOP SKILLS
Group activitiesRelationship issues managementArranging transportationCustomer satisfactionEffective listening
Florida International UniversitySeminole State College of Florida
Sanford, Florida
Experienced Customer Support Specialist adept at fostering and maintaining client relationships. Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty. Demonstrated ability to communicate effectively and manage complex client portfolios.
TOP SKILLS
Case managementStrategic business initiativesInventory merchandisingInventory accuracyVerbal and written communication
Primary Technical Support SpecialistTechnical Support II Intern to ContractorDriverOfficer to SergeantBarista to Shift Supervisor
American Public Education Inc.ExelonLyftInter-Con Security SystemsStarbucks
Year Up, National Capital RegionNational Collegiate Preparatory PCHS
Severn, MD
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert MS Office 365 and Azure Active Directory user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
TOP SKILLS
Ticket managementAzure active directoryWindow's adAsset managementAccurate documentation
Sr. Desktop Support SpecialistDeskside Support TechnicianInformation Technology SpecialistVehicle and Vehicular Equipment Maintenance (2T3X1
TaxRiseVIZIOCapistrano Valley Christian SchoolUnited States Air Force, USAF
Interservice Mechanic SchoolPacific Coast High School
Irvine, CA
Technical client support (Microsoft Azure and Google Suite). Set up, maintaining stations, training users and supporting pivotal process improvements to Windows and Mac systems/software for IT standards and government regulations. Monitoring and resolving IT issues, responding to inquiries/trouble shooting/education/support calls, management of data, distributing information to staff/organization and responding to Slack contacts inquiries/calls. Analyze data, supports security, organizes, classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, Exchange Management Console and/or Office 365 Exchange Portal documentation, reporting, customer service and time sensitive/deadlines. Software installation and update via Beyond Trust. Experience in Admin roles (7.5 years) using Active Directory, Exchange Management Console, Azure and Jamf. Building and updating an accurate inventory of hardware and assets. Building, imaging, and deploying desktops and assisting installation and configuration of Polycom Conference systems and Jira Ticketing System. Setup/teardown, of supporting company events such as graduations, fundraisers, chapels (weekly), plays and musicals. Installing hardware, updating software, Managing LAN systems and updating information guidance and articles. Assisting end users/staff with diverse computer systems, mobile devices and peripheral equipment problems. Operates autonomously to troubleshoot and fix concerns. Experience configuring computers, servers and peripheral devices and security parameters, managing permissions, filters and file sharing. Maintenance, security and training of teaching end user on programs/other technological needs. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Assisting in office setups at different office locations and pre planning and implementing moves for construction/remodel of buildings.
TOP SKILLS
Highly skilled with microsoft azure/office 365 and google suite.Skilled with jamf and mac os.Experience with building and re-imaging devices company wide while maintaining accurate inventory of hardware company wide.End-user support.Hardware installations.
IT Technical Support SpecialistIT Support SpecialistIT Support TechnicianTech Support Technician
Evergood AssociatesTanta InnovativeMinistry of Science and TechnologyLagos State University
Lagos State University
Dallas, TX
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
TOP SKILLS
Team playerEffective communication skillsCustomer service skillsAbility to stay on task independentlyOrganize and manage multiple tasks
Technical Customer Support SpecialistEmail Marketing SpecialistTeam Lead
Cox CommunicationsMarriot InternationalBest Buy
University Of Arizona Global CampusVatterott College - Wichita
Mckinney, Texas
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
TOP SKILLS
Hardware knowledgeRemote supportTicketing system experienceMicrosoft outlookCrm integration
LEAD COMMUNITY SUPPORT SPECIALISTServer Shift LeaderEvents and Guest Services AgentTEACHER
The Charles Lea CenterK38 Baja GrillBlockade Runner Beach ResortAfrica
The University of North Carolina WilmingtonUniversity of North Carolina Wilmington
Wilmington, NC
HOLLY HICKMAN
PROFESSIONAL SUMMARY
Lead Community Support Specialist with 7+ years of experience in client support and service industry roles. Known for excellent
planning, coordination, and crisis management skills. Demonstrates a keen attention to detail, ensuring effective database
maintenance and needs assessment. Proven track record in leading teams, creating individualized goal plans, and developing creative
solutions. Committed to fostering collaborative environments and enhancing overall client satisfaction.
TOP SKILLS
Documentation proficiencyNeeds assessment planning and coordinationDependable and responsible flexible and adaptableSelf-motivated first aid/cprDatabase maintenance medication dispensing
