Hire Top Software Support Specialist

Malcolm Love

Member support specialist with a background in enrolling members, driving retention, and supporting public health outreach in fast-paced, target-driven settings. Known for clear communication with diverse populations, accurate recordkeeping, and steady performance across high-volume calls, scheduling, and program guidance.

Bruce Meier

Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in testing software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.

Cecilla Adams

Dedicated professional with over 15 years of extensive experience in customer service, complemented by a robust background in special education. Boasting a proven track record of delivering premium customer service to clients globally, I have also spent significant time and energy in the special education field, fostering inclusive environments and supporting diverse learners. As a successful entrepreneur, I concurrently manage a small business specializing in handcrafted creative works showcased at events, demonstrating my ability to balance multiple responsibilities and drive successful outcomes. Currently seeking new opportunities to leverage my skills in team management, collaboration, and strategic alignment, while also bringing my passion for inclusive practices and supporting individuals with special needs to the forefront.

YOLANDA ROSALES

I was taught at a young age to do what I love and it will rarely feel like work. I love solving problems and using creativity to overcome challenges. I enjoy digging into the root cause of operational challenges to proactively address them. I also enjoy building formative relationships while promoting a team environment remotely and onsite. Even after 26 years, I still truly love what I do and it shows in the work I produce and the world class service I provide. Below are some of my career highlights. I look forward to sharing details about how I can best serve and support your organization.

Caprice Harding

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

JEANETTE PERDEW

Dedicated technician and manager with extensive experience in manufacturing and technology sectors. Committed to delivering top-tier technical support and operational efficiency. Expertise in managing and resolving complex technical issues, ensuring product quality, and leading teams to meet critical deadlines. Leverages technical knowledge and problem-solving skills to minimize downtime and enhance productivity. In-depth knowledge of embedded systems, network setup, software and hardware diagnostics, and virtual server management. Possesses a diverse skill set that excels in various technical areas. Passionate about continuous improvement and customer satisfaction through effective communication, attention to detail, and proactive approach to technical support and team leadership. Excited about leveraging experience to meet business needs. Qualified Advanced Technical Support Specialist with eight years of helpdesk experience and over thirty years of customer service experience. Adept at engaging customers by identifying issues and streamlining steps to resolve technical problems effectively.

Myrlandha Marc

Dynamic Customer Support Specialist with a proven track record at Nike, excelling in high-volume call environments. Skilled in CRM systems and active listening, I consistently achieved sales targets while fostering strong client relationships. My empathetic approach and product knowledge enhanced customer satisfaction, driving repeat business and loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with experience in customer service and support. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and positive attitude, skilled in CRM software and customer engagement. Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights. Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.

MELISSA POLLARD

Motivated and tech-savvy individual transitioning into remote customer service, support chat and data entry roles. Possessing strong communication and problem-solving skills developed through my previous customer service roles. Proficient with various communication platforms and eager to apply a self-starter attitude and enthusiasm for helping others to a new remote role. Can work independently and excellent at problem solving. Willing to train and learn healthcare systems as well.