Hire Top Software Support Specialist

Cristian Melcher

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and advice. Positively impacts all customer interactions and engineering efforts for supported products.

Larisa Smith

Highly motivated individual looking to work with a great team and help the overall goals of employer. Qualified Public Safety Technician with solid background in providing technical support and troubleshooting for end-users. Successfully resolved wide range of software and hardware issues, enhancing user satisfaction and operational efficiency. Demonstrated proficiency in problem-solving and effective communication.

Kevin Snook

Astute and motivated technology-inclined professional possesses dynamic troubleshooting capabilities and 2+ years of hands on experience with EPIC. Experienced in providing ATE support in various settings. Extremely adaptable and tech savvy with an extensive history of exceptional customer service.

Rudy Romero

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

ITEVIA KEMP

Well-rounded professional with healthcare, management, and customer service experience. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality. Customer service skills necessary to communicate effectively with patients and healthcare providers. Strong organizational and time management skills with ability to establish priorities to meet timelines. Lead by example and set high standards for performance. Microsoft Office Applications-Word, Excel, and PowerPoint.

DAVID CAMPBELL

Dynamic and results-oriented technical professional with expertise in electrical and solid-state device mechanics, generator mechanics, and troubleshooting. Thorough Service Technician dedicated to superior service and continual skill enhancement. Proven ability to manage competing priorities, meet performance targets, and excel under pressure. Safety-oriented team player with a strong work ethic and attendance record. Committed to excellence and ongoing professional development while pursuing a Bachelor of Arts in History with a minor in Project Management.

Rosa Fernandez

Customer Operations Analyst with a Bachelor of Business Administration and over 10 years of experience analyzing customer inquiries, escalations, and complaint trends to drive operational improvements. Proven ability to perform root-cause analysis, prepare performance reports, and partner with operations leadership to resolve complex and high-profile customer issues, including billing and service-related matters. Experienced in regulated, compliance-driven environments and skilled in using customer data to improve service delivery. Bilingual in English and Spanish.

Esmeralda Gonzalez

Detail-oriented financial services professional with experience analyzing client transactions, identifying red flags, and escalating suspicious activity. In my current role as a Client Support Specialist, I handle money movement, trading operations, and multi-system navigation with high accuracy under pressure. Strong analytical thinker with skills in data interpretation, KYC/AML understanding, and case documentation. Highly motivated to support Fidelity’s mission of protecting customers and the firm by transitioning into a Fraud Surveillance Analyst role.