Hire Top Software Support Specialist

Joseph Tamsen

Business-minded IT professional with experience in support operations, process documentation, and cross-team coordination. Built workflow and functional documentation, gathered requirements, and improved business processes to support better service delivery.

Krystal Nguyen

Detail-focused professional with experience supporting bookkeeping operations and remote client service across finance, troubleshooting, and account management. Handles reconciliations, A/P, A/R, reporting, and routine process work with accuracy and timeliness. Also supports fast-moving service environments through clear communication, problem-solving, and efficient case handling.

Lindsey Ginn

Results-driven Customer Service Representative with a strong background in fostering client relationships and driving customer satisfaction. Skilled in building partnerships that enhance business growth and contribute to overall success. Committed team player with a positive demeanor and a focus on collaborative problem-solving.

Shonda Gregg

Dedicated Early Childhood Educator leverages early intervention expertise to design engaging activities that foster individual growth. Committed to creating a balanced, supportive learning environment that aligns with school objectives and enhances student success.

Merdan Zomov

IT and technology professional with a Master of Science in Computer Science, a bachelor's degree in Electrical Engineering, and experience in IT support, network troubleshooting, software applications, and technology education. Skilled in diagnosing technical problems, supporting computer systems, documenting issues, and explaining technical concepts to users. Experienced in Windows environments, networking fundamentals, Microsoft 365, Python, and cybersecurity concepts. Combines hands-on IT support experience with an electrical engineering background and a strong interest in supporting reliable technology operations in the energy industry. Seeking an IT Analyst opportunity at Entergy.

JULIANNE MCGRAW

Detail-oriented business professional with a B.S. in Business Management, skilled in coordinating multi-stakeholder initiatives and optimizing processes within regulated environments. Experienced in managing complex calendars, documentation, and regulatory filings while facilitating cross-functional communication. Leverages analytical skills and a customer-focused approach to drive project management in integration and government-sponsored healthcare programs.

Jessica Martinez

Bilingual customer service and client support professional with 5+ years of experience in high-volume community and public service environments. Builds trusted relationships through needs assessment, clear service explanations, and accurate documentation verification. Resolves client concerns with confidentiality, accuracy, and consistent follow-through.

Dana Hayden

Compassionate Certified Peer Support Specialist with a background in active listening, conflict resolution, and stress reduction. Skilled at building trust, creating safe spaces, and supporting positive communication.