Hire Top Software Support Specialist

Marcella Payne

A dynamic professional with a proven track record at Express Employment Professionals, adept in Remote Support and Customer Communication and Empathy. Excelled in enhancing customer satisfaction and retention, leveraging Microsoft Windows expertise and a collaborative spirit to drive team success. Achieved significant improvements in support service delivery through effective escalation handling and empathetic client interactions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tony Jackson

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Elizabeth Steelman

• Implemented Zendesk software, reducing errors by 45% and ensuring a seamless customer interaction system. • Successfully trained customer service agents on utilizing Zendesk, resulting in low ticket processing times and enhanced customer satisfaction. • Suggested and implemented operational improvements to enhance quality, improve production times, and reduce costs, resulting in a 15% increase in overall efficiency and a 20% reduction in production-related errors. • Trained and mentored new customer service agents on recognizing customer pain points and how to do what's necessary to resolve their issues quickly. As a result, the team consistently achieved a customer satisfaction rate of 98%+, exceeding the established goal. • Monitored team member productivity and provided regular feedback, resulting in a 10% increase in individual performance metrics and a 25% reduction in average handling time per customer inquiry. • Thoroughly investigated escalated customer claims, ensuring personalized and satisfactory resolutions for each specific customer. This approach increased customer satisfaction scores by 15% and strengthened customer loyalty.

Kara Fischer

Registered Nurse with 10 years of healthcare experience and 8+ years in population health and care management programs, with experience supporting utilization management, clinical operations, and regulatory compliance. Currently serving as an Operational Support Specialist and Interim Manager of Quality Programs, leading clinical quality, accreditation readiness, regulatory compliance, and audit programs across Utilization Management (UM), Case Management (CM), and Disease Management (DM). Experienced in supporting URAC and NCQA accreditation, state Utilization Review Organization (URO) licensure, clinical audits, credentialing oversight, corrective action planning, and Quality Management & Compliance Committee (QMCC) governance, with a strong focus on building standardized quality infrastructure and business-wide quality improvement.

Eytra Robertson

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Tammy Maher

A dedicated support professional skilled in offering tailored assistance to families in need. Brings valuable experience in conducting assessments and creating strategic support plans. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.

Altrevia Jackson

Customer experience professional with a strong background in managing service operations, resolving escalations, and supporting omnichannel contact center environments. Skilled in leveraging data insights, ticketing systems, and cross-functional collaboration to enhance customer satisfaction and drive operational improvements. Known for delivering consistent results through clear communication, problem-solving, and a commitment to ethical practices and continuous learning.

Frank Prosutte

Dynamic Technical Support Specialist and IHX Manager. Excelled in enhancing operational efficiency and customer satisfaction through expert problem-solving and superior customer service. Skilled in cross-functional teamwork and leadership, adept at multitasking and relationship building, ensuring top-notch service delivery and team productivity.