Hire Top Software Support Specialist

GRACIELA ROMAN

Compassionate Social Service Worker with more than (15) fifteen years of experience in family support and service. I am skilled at managing caseload with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Looking to work in partnership with an organization where I could utilize my skills and knowledge as Bilingual Spanish/English, Computer Literacy, and Internet, while contributing to the company goals with my experience in customer service, administration, case management, investigator, and trainer. Personable and compassionate, with strong ability to connect with families and provide meaningful support. Possesses foundational knowledge in family dynamics and child development, coupled with skills in active listening and conflict resolution. Dedicated to fostering positive outcomes and enhancing family well-being.

Farrah Farrar

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.

Danyell Hunt

Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Cynthia Davis

Looking for an opportunity to utilize and expand skillset. Love working with people. Compassionate, driven with unfailing work ethic, passion for helping others and always up for a challenge.

Andrew Sanabria

In my Tier 2 and Tier 3 roles, I specialized in handling more complex and escalated technical issues that frontline support couldn’t resolve. I worked in high-volume environments, taking 100 to 150 calls a day, troubleshooting internet, network, and phone issues across multiple regions. I regularly worked directly inside modem and router systems—resetting configurations, adjusting channels, managing SSID and PSID settings, and helping customers connect multiple devices. I also handled telephony issues like call routing, number porting, and even setting up fax functionality when needed. A big part of my role was identifying root causes—whether it was signal issues, network congestion, or configuration problems—and resolving them efficiently. I used systems like Avaya and Cisco Finesse to track cases and ensure everything was documented properly. That experience really built my ability to troubleshoot deeply, stay calm under pressure, and take full ownership of issues from start to finish.

AUSTIN BACCHUS

Hardworking Client Support Specialist with excellent problem-solving and troubleshooting skills. Combines a personable, client-first approach with a strong commitment to collaborative, team-oriented environments.

JACQUELINE FORD

Product Support Specialist with expertise in analytical problem solving and effective communication solutions. Proven track record as Unemployment Insurance Consultant, administering programs with a strong understanding of state and federal regulations. Demonstrated ability to streamline processes, enhancing efficiency and client satisfaction. Recognized for providing critical advice on complex issues.