Systems & Network Engineer with a strong background in shipboard IT support, data center operations, and network infrastructure. Skilled in hardware deployments, troubleshooting, cabling, and logistics within shipboard and dry dock environments. Over 6 years of experience in IT infrastructure, networking, system administration, and cybersecurity. Adept at working in high-pressure environments, ensuring seamless IT operations onboard cruise ships and data centers. Now seeking an opportunity as an IT Shipboard Facilities Engineer to leverage my expertise in shipboard IT operations, data center maintenance, and logistics management.
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Dynamic Support Services Specialist with a proven track record at Code Credit Union, enhancing customer satisfaction through effective problem-solving and remote support. Skilled in ticketing systems and multitasking, I developed a knowledge base that significantly reduced response times, while fostering strong client relationships and training new staff to elevate team performance.
TOP SKILLS
TOP SKILLS
TOP SKILLS
TOP SKILLS
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing issues and delivering resolutions to drive optimal user experience.
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Results-driven and highly skilled IT Professional with over 7 years of experience in technical support, IT infrastructure, compliance, and network operations. Adept at managing enterprise IT environments, supporting network and system availability, and driving compliance with internal and external standards. Proven ability to resolve technical issues efficiently while enhancing user satisfaction. administering and managing Microsoft 365 and Teams environments, including the Microsoft Teams Admin Center, Microsoft Intune (MDM/MAM), and Microsoft Endpoint Manager for modern device lifecycle management. Experienced in using Microsoft Entra (Azure AD)
TOP SKILLS
TOP SKILLS

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