Hire Top Software Support Specialist

Shy McGilberry

Experienced in Wellmark products, benefit plans, claims processing, contract language, insurance rules, and regulations across various market segments. Skilled in managing and evaluating team and individual business outcomes using Power BI to monitor and achieve departmental and customer expectations. Proven ability to cultivate relationships with internal and external stakeholders. Thrives in a fast-paced, high-energy, and innovative setting, providing guidance to team members in a goal-oriented production environment. Collaborates closely with leadership and senior staff to synchronize operational processes with the company's strategic objectives. Demonstrates proficiency in Microsoft Office and Wellmark programs such as Frontier, FACETS, Compass, Word, Excel, and Outlook. Adaptable to working independently or as part of a team, exhibiting strong attention to detail, organizational skills, and prioritization to effectively complete assigned tasks. Skilled in handling member inquiries on specialized national group products while serving as a mentor for newly hired associates to support their growth and development within the organization.

Victor Galindo

Reliable and positive IT professional with 3 years of experience in networking, hardware support, and basic security. A loyal team player and fast learner, known for delivering creative solutions and committed to helping the company succeed and grow.

Colton Janecke

Hello, my name is Colton Janecke. Thank you for taking the time to review my resume; I sincerely appreciate it. Here's a brief overview of my work history and a bit about me. For the past two years, I've been employed at the Van Buren Intermediate School District, where I was specifically hired for Lawton Community Schools in July 2022. In my current role as an IT Support Specialist, I assist and troubleshoot technology used by staff and students on a daily basis. This includes repairing Chromebooks and teacher desktops, maintaining an asset management console, supporting and updating user accounts in Google Admin Console and Active Directory, troubleshooting A/V equipment, and deploying software. Providing excellent customer service is my utmost priority, and I prioritize effective communication in all interactions. Prior to my current position, I worked as a full-time custodian at Mattawan Consolidated Schools for five years. Additionally, I gained experience as a part-time barista at BiggBy Coffee during the summer of 2019. Outside of work, I'm a student at Western Governors University studying Information Technology. I'm also passionate about photography, which I have been practicing for five years. Thanks again for reviewing my resume.

Caitlyn Mahar

I am a driven, well organized individual with nothing but a desire to further myself. I strive to provide my employer with the best quality of work. I will go above and beyond to insure that at the end of the day work is done. Reliability, loyalty, and professionalism are three words I would use to define my work ethic.

SHANIYA GREEN

Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.

ARIEL DURAN

Detail-oriented and efficient Data Entry Clerk with 5 years- of experience in accurately inputting, verifying, and maintaining large volumes of data. Proficient in utilizing data entry software and tools to ensure data accuracy and integrity. Skilled in organizing records, conducting quality checks, and adhering to strict deadlines. Excellent typing speed and accuracy with a commitment to maintaining confidentiality and upholding data privacy regulations. A team player with strong communication skills, able to collaborate effectively to achieve organizational objectives.

KOUROSH FARREHI

Dynamic IT Support Specialist with a proven track record at Digital Watchdog, excelling in technical troubleshooting and client relations. Mastered complex CCTV installations and IT infrastructure upgrades, enhancing network security and client loyalty. Skilled in Python and team building, I drive process improvements and foster knowledge sharing, significantly boosting operational efficiency and customer satisfaction. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics. Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.