Senior support specialist with strong expertise in customer service, troubleshooting, and system administration. Proven ability to collaborate within teams and adapt to changing needs, ensuring reliable and effective support. Skilled in problem-solving, communication, and process improvement, consistently delivering impactful results.
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As a former dean's list student at my collegiate institution, and I'm seeking a position that would enable me to advance my Information Technology (IT) and/or Information Security (IS) career by advancing my knowledge in fields like programming, Cybersecurity security, Software development, and/or other related technical industries. My ultimate objective is to apply what I've learned into practice to successfully integrate my talents into a company's overall mission and objectives. In pursuit of furthering my knowledge I've completed two of the five IT certifications required for Google IT Support Professional Certificate.
TOP SKILLS
Energetically trained by Nami Orange County, I excel in mental health advocacy and peer support, mastering self-care management and communication. My achievements include facilitating recovery through innovative support and breaking down barriers for understanding, significantly enhancing participant confidence and motivation. My approach combines profound empathy with critical problem-solving skills, setting a new standard in peer support.
TOP SKILLS
I am a Client Support Specialist bringing top-notch skills in customer relationship building, oral and written communication, active listening problem-solving skills. My talents reside in curating outstanding customer experiences by understanding customer desires and providing customized solutions to build loyalty.
TOP SKILLS
IT Support Specialist with over 8 years of experience in diverse IT roles, demonstrating proficiency in PowerShell, Citrix, Active Directory management, network and hardware troubleshooting, system configuration, maintenance, SQL, AWS, Azure Cloud, VMware, and Hyper-V. Proven track record in administering high-performance Windows and Linux servers, coupled with efficient end-user support. Adept at collaborating with IT teams to implement network infrastructure, develop IT policies, and enhance system operations and user satisfaction.
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Healthcare IT Consultant with 5+ years of Epic implementation and go-live experience across Radiant, Ambulatory, ClinDoc, and Cupid. Proven expertise in at-the-elbow support, clinical workflow optimization, device integration, and end-user training. Strong background supporting imaging, ambulatory, inpatient, and cardiology environments during high-impact Epic deployments.
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TOP SKILLS
Technical Support Specialist with a background in account coordination and extensive experience in customer service. Recently certified in Security+ and currently pursuing the CySA+ certification to solidify expertise in cybersecurity analysis. Seeking to leverage strong problem-solving skills, technical acumen, and a passion for cybersecurity to transition into a Cyber Security Analyst role. Proficient in handling technical challenges, leading teams effectively, and ensuring smooth client interactions.
TOP SKILLS

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