Hire Top Service Desk Team Lead

Naveed Ahmad

Accomplished Technology Support Manager with over 20 years of experience leading IT teams across diverse sectors. Focused on enhancing customer-centric support and driving automation initiatives. Demonstrated success in improving SLA performance and user experience through strategic innovation and collaborative leadership. Committed to leveraging training and engagement strategies to build strong teams and elevate performance.

Michael Asamoah

Dynamic educator with 17 years of experience in teaching and mentoring. Expertise in developing innovative lesson plans and coordinating professional development workshops, enhancing instructional practices and fostering student engagement. Strong collaborator with a focus on supporting diverse student needs through data-informed decision-making.

Jenyse Coleman

IT Leader experienced in aligning technology initiatives with clinical objectives. Managed high-stakes projects that ensured zero downtime for critical patient care services through strategic operational oversight and cross-functional collaboration. Focused on enhancing end user support operations to drive company mission and key objectives.

Sajitha Reema Fernandes

Pharmacovigilance professional with 13+ years of experience driving global safety operations, operational excellence, quality governance, compliance, and business transformation initiatives across complex global organizations. Recognized for leading cross-functional programs, improving operational effectiveness, influencing stakeholders without direct authority, and enabling successful adoption of new processes and technologies. Combines deep pharmacovigilance expertise with strategic thinking, change leadership, process optimization, and stakeholder engagement to deliver sustainable business outcomes. Known for building trusted partnerships, identifying risks proactively, improving quality and compliance, and translating business needs into practical operational solutions. Experience includes safety operations, quality management, digital transformation initiatives, team development, process improvement, and global stakeholder collaboration.

Kristina Keener

Dynamic team leader with a proven track record at Walmart, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and inventory management, I foster collaboration and drive results, achieving operational goals while ensuring exceptional customer service. Committed to excellence and continuous improvement in a fast-paced retail environment.

Griselda Delgado

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Jana Geoghegan

Knowledge Billing Team Lead with proven track record in leading billing teams to streamline processes and improve accuracy. Managed multiple projects while enhancing team productivity and efficiency. Billing professional with solid background in overseeing billing operations and ensuring accurate invoicing. Recognized for ability to improve team collaboration and drive results. Known for adaptability and reliability, with skills in process optimization and team management.

LaMonte Chunn

Dynamic Lead Service Technician with expertise in woodworking and upholstery repairs. Proven track record in process improvement and exceptional customer service, enhancing team productivity through effective mentoring and training. Maintained a 95% Customer Satisfaction Survey. Top 5% of Service Technician on Repair Scorecards.