Hire Top Service Desk Team Lead

Ellie Bird

A dedicated professional with extensive expertise in customer service and consumer behaviour understanding. Proficient in electronic payment systems, point of sale operation, and cash handling, ensuring seamless transactions and customer satisfaction. Demonstrates exceptional adaptability to different customers and excels in customer relationship management. Skilled in product display tactics, stock replenishment, and maintaining calm under pressure. Strong communication skills and a goal-oriented approach drive effective problem-solving and enhance overall customer care.

Amy Price

Training, instructional design, and educational technology professional with 22 years of experience designing learning experiences, leading professional development, managing organizational initiatives, and communicating complex information to diverse stakeholder groups. Experienced in curriculum development, change adoption, technology integration, and data-driven decision making. Skilled at developing engaging training materials, facilitating learning, supporting stakeholder engagement, and leading cross-functional teams through implementation of new processes and technologies. Currently completing a Master of Science in Instructional Design and Educational Technology.

Marcie Arena

Results-driven retail and operations leader with over 35 years in customer service, team leadership, and e-commerce operations. Skilled in coaching teams, enhancing customer satisfaction, and navigating fast-paced environments. Known for cultivating strong relationships and solving complex problems while maintaining a focus on accountability and service.

Marie Greeno

Customer-Focused Senior Team Lead experienced in Human Services. Delivered high-quality service through effective people management, problem-solving, and client communication. Ensured compliance with state guidelines while fostering positive relationships and enhancing overall service quality.

Richard Nielsen

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Jennifer Burgos

Accomplished Deli/Bakery Team Lead with expertise in bakery management, food safety, and customer service. Proven ability to optimize workflows and enhance team productivity through effective training and collaboration.

Roxanne Fasick

Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Hassan Khabaza

L2 Support / Systems Administrator with hands-on experience in enterprise infrastructure, including server, network, and cloud support. MCSA, CCNA, Azure, O365, and ITIL certified, holding a bachelor's degree in computer science.