Hire Top Service Desk Team Lead

Alýce Leonhardt

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Kaitlyn Koenig-Lane

Hardworking and reliable Manager focused on going above and beyond to support team and serve customers. Well trained and offering top-notch management and customer service abilities. Motivated to continue to learn and grow as a Project Manager professional.

Esbeydi Dominguez

Dynamic professional with over 10 years of experience in operations management and customer service. Expertise in conflict resolution and performance monitoring has led to improved team capabilities and operational efficiency. Proven track record of driving continuous improvement initiatives and enhancing customer loyalty.

James Cavanaugh

Highly-motivated customer service and development professional with 4 years of experience as a Development Coach and 6 months of SWAT/PAL experience, enhancing performance through effective teaching methods and mentorship. Most recently having 1 year of Tiger Team experience becoming adept at resolving escalated issues and customers.

Ed Cann

Team Lead with experience driving client satisfaction, retention, and growth through a data-driven approach to tracking customer health. Proven track record of exceeding goals, earning President’s Circle recognition as a top performer in his role. Team-oriented professional embracing strategic problems with focus on delivering results through collaboration. Former educator with exceptional communication skills and expertise in educational technology.

Melissa Gutierrez

Results-oriented Team Leader with a strong sales background and expertise in training and problem-solving. Well-organized retail professional capable of managing complex tasks to drive business success. Demonstrates effective communication and proactive strategies to enhance team performance in fast-paced environments.

KEVIONA MCQUEEN

Experienced claims and customer service professional with over 10 years of experience in claims operations, fraud investigation, customer relations, and administrative support. Proven success managing high-volume workloads, leading teams of 20-100 employees, improving processes, and maintaining accuracy in fast-paced environments. Skilled in communication, data entry, reporting, training, and operational coordination. Seeking leadership, problem-solving, and customer service expertise to contribute to organizational success.

Krystal Walls

Experienced in customer onboarding, education, and workflow optimization within healthcare SaaS. Skilled at delivering training and executive presentations that drive product adoption and enhance operational efficiency. Proven ability to mentor teams and implement strategic recommendations that align technology solutions with customer needs.