Hire Top Service Desk Team Lead

James Cavanaugh

Highly-motivated customer service and development professional with 4 years of experience as a Development Coach and 6 months of SWAT/PAL experience, enhancing performance through effective teaching methods and mentorship. Most recently having 1 year of Tiger Team experience becoming adept at resolving escalated issues and customers.

Ed Cann

Team Lead with experience driving client satisfaction, retention, and growth through a data-driven approach to tracking customer health. Proven track record of exceeding goals, earning President’s Circle recognition as a top performer in his role. Team-oriented professional embracing strategic problems with focus on delivering results through collaboration. Former educator with exceptional communication skills and expertise in educational technology.

Heather Baker

Resourceful Production Team Lead experienced in coordinating workloads, optimizing workflows, and maintaining equipment for peak performance. Achieved high productivity and efficient task completion through effective communication, problem-solving, and team leadership. Focused on continuous improvement and meeting production targets while ensuring workplace safety.

Nicholas Hill

Talented IT support professional well-versed in setting up and supporting desktops and associated equipment. CompTIA A+ certified, offering a hardworking nature and advanced skills in End User Support.

Ralph Norman

Results-driven IT professional with over 10 years in IT help desk roles, specializing in technical troubleshooting and end-user support. Experienced Service Desk Team Lead, enhancing team performance through effective coaching and mentoring. Dedicated to ongoing development in cybersecurity and cloud computing, aiming to transition into a Cloud Engineer role.

Robert Born

Registered Nurse with acute-care experience in medical-surgical, telemetry, and neuroscience settings. Delivers patient assessments, care planning, medication administration, stroke monitoring, IV therapy, and patient and family education while supporting safe handoffs and interdisciplinary care.

Christian Lara

Reliable Food Service Team Leader with background in overseeing day-to-day dining operations. Strong experience in managing food service staff, ensuring customer satisfaction and maintaining inventory levels. Known for strong leadership skills, ability to train team members effectively and commitment to maintaining high standards of cleanliness and safety. Previous work has resulted in improved team efficiency, increased customer satisfaction rates, and enhanced operational procedures.

SAMANTHA AUSTIN

Healthcare billing and reimbursement professional with a background in claims processing, accounts receivable, and revenue cycle operations. Supports accurate claim handling through auditing, payer issue resolution, staff training, and workflow improvement, while managing high-volume work and maintaining billing system and fee schedule accuracy.