Hire Top Service Desk Team Lead

Edward Rattell

Detail oriented inventory focused employee with over 5 years of experience in a fast paced supply chain environment. Excellent clerical skills, adept in multiple Warehouse Management Systems. No job too big or small mindset and willing to go the extra mile to make sure the task is completed efficiently and accurately.

Leslie Preucil - Agrebi Selmi

Dedicated professional with a strong background in debt management and training. Known for implementing quality control measures and enhancing team performance through effective mentoring and communication. Committed to driving operational excellence and achieving measurable results.

Lauren Rixen

Account Management Professional experienced in leading teams and cultivating strong client relationships. Delivered successful outcomes through effective communication, conflict resolution, and strategic planning. Focused on fostering collaboration, adapting to changing needs, and enhancing customer loyalty.

Richard Davis

Energetic professional with several years of experience in healthcare insurance and employee benefits. Punctual, reliable, and dedicated employee who has always been considered hardworking and a valuable asset by supervisors and peers.

Alejandro Martinez

Team lead with expertise in fostering team synergy and driving training initiatives. Demonstrated success in optimizing workflow management while prioritizing customer satisfaction. Proven track record of enhancing team performance and achieving operational goals.

Deanna Roy

Enthusiastic Customer Service Representative with strong communication and problem-solving skills. Experienced in handling inquiries and resolving complaints. Adept at multitasking in fast-paced/stressful environments. Seeking to contribute excellent service skills in an entry-level position.

Derek Lachowski

Results‑driven Service Desk and Operations Leader with 25+ years of experience directing enterprise IT support and contact center teams. Known for rebuilding underperforming service desk functions, strengthening SLA compliance, and implementing KPI‑driven reporting frameworks that improve visibility and decision‑making. Proven ability to develop high‑performing teams, optimize workflows, and lead in complex security, financial, and technical environments with strong stakeholder engagement and operational discipline.

Joshua Howard

Experienced with leading service teams and managing service operations efficiently. Utilizes troubleshooting skills to resolve complex issues and maintain productivity. Ability to de-escalate customers and provide customer education in order to set expectations and prevent future misunderstandings.