Hire Top Service Desk Team Lead

Anne H. Brewer

Dynamic professional with extensive experience in denials and appeals management, providing clear direction to teams on complex account resolutions. Proven track record of implementing corrective action plans that enhance performance and compliance, while fostering effective communication with stakeholders.

Jessica Mortensen

Dynamic Bakery Team Lead with expertise in team leadership, food safety compliance, and inventory control. Proven track record of enhancing product quality and driving sales growth through effective merchandising strategies. Supported operations of high-volume stores as well as lower volume.

Brady Dauchert

Dynamic professional with a proven track record at Lowe’s, excelling in operational efficiency and team leadership. Skilled in inventory management and time management, I have successfully trained teams to enhance performance and compliance. Recognized for attention to detail, I consistently deliver results that improve workflow and customer satisfaction.

Cynthia Mahan

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Customer-focused professional with successful 25 + year career in the Customer Service Industry. Successfully applying Innovation and Teamwork in a busy business environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Gerleyne Blue

Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to adapt to changing environments and enhance customer experiences through effective problem-solving.

Divya M

Performance-driven F&A Team Lead with 15+ years of experience in BPS and Financial Shared Services across R2R, P2P, and OTC towers. Recognized for expert oversight in cross-tower operations, process automation, and robust financial compliance. Proven track record as a functional Training SPOC, managing team domain competency frameworks and multi-delivery center best practices. Strong expertise in stakeholder business partnering, transition support, and managing data-driven Finance CoE MIS reporting structures.

SONSEEAHRAY THORNTON

Epic Training and Readiness leader with 14+ years of experience supporting Epic implementations, enterprise training programs, and go-live readiness across large, multi-site healthcare environments. Proven success coordinating onboarding, training logistics, Super User coordination, and at-the-elbow (ATE) support for Epic deployments and organizational transitions. Proficient LMS administration experience, Epic training operations, command center coordination, and cross-functional collaboration with IT, informatics, and clinical leadership. Experienced in supporting Epic adoption, post-live stabilization, and training governance across complex healthcare systems.

IDY THOMAS

Seasoned Business Analyst with extensive experience in Healthcare industry and Medical Billing, specializing in Workers Compensation. Achieved impactful decision-making through expertise in business and systems requirements, user acceptance testing, and end-user training. Focused on driving team success and advancing organizational objectives with dedication and problem-solving capabilities.