Hire Top Senior Technical Support Analyst

Natalie DeJesus

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Mark Sievert

Professional with experience in business analysis, data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Richard Makowski

Dynamic Senior Analyst with a proven track record at ALS Environmental Laboratories, enhancing operational effectiveness through strategic data analysis and process improvements. Expert in mentoring and fostering team growth, with a knack for achieving high client satisfaction rates. Skilled in deadline adherence and data processing, ensuring project excellence and efficiency.

Phyllis J. Criner

I’m a Business Analyst on the Enterprise Content Management team. Spent the past 20 years learning the ins and outs of the airline industry and plan on continuing for another 20. Some of my current responsibilities include: providing user support, engaging users on upcoming changes, creating content management solutions, providing user documentation and training, as well as supporting product and environment upgrades.

Brian Brown

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

K Brent Carpenter

Self-motivated Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Reiko Moore

Accomplished Senior Technical Translator/Administrator with a proven track record, enhancing cross-language communication and spearheading operation improvement projects.

Lori Marquart

Experienced Senior Customer Support Manager bringing 24 years of quality performance in customer support supervisory roles. Skilled in mentoring the Customer Support team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Driven Senior Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.