Hire Top Senior Technical Support Analyst

Kevin Williams

Leverages extensive experience in technical support and team leadership to drive operational excellence. Skilled in analyzing customer feedback and data to implement process improvements, train staff, and enhance service delivery, resulting in improved response times and customer satisfaction.

Sean Knickman

Experienced with project management, client relations, and team leadership. Utilizes strategic planning to drive successful engagement initiatives and enhance client satisfaction. Knowledge of fostering collaboration among cross-functional teams to achieve organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tatyana Khlud

Telecommunications engineer with extensive expertise in switch translations and routing. Proven track record in optimizing network operations by migrating traffic from TDM to VoIP. Strong troubleshooting skills leading to improved operational efficiency.

Iek Ming Ming

Dedicated professional in current role, successfully managing wide range of responsibilities related to End User Computing (EUC) BAU tasks. Strong drive for continuous learning and adaptability, always eager to embrace new challenges and expand skill set. Experience in handling majority of EUC BAU activities has honed ability to effectively troubleshoot and resolve issues, ensuring smooth operations for organization. Committed to delivering high-quality results and thriving in dynamic environments that foster growth and innovation.

Mayank Goswami

Seasoned Test Analyst with 14 years of experience designing and implementing quality assurance tests. Evaluated test objectives to develop and implement test procedures optimized for relevant results. Reported on test results and suggested interpretations relevant to product applications and further test development. Oriented towards streamlining testing and reporting processes to lower costs and optimize production efficiency.

Michael Fancher

Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 12 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.

Lee Fowler

Dynamic operations leader with extensive experience at Duke Energy, excelling in risk management and safety compliance. Proven track record in performance evaluation and coaching, enhancing team productivity. Skilled in technical troubleshooting and analytical thinking, driving process improvements that significantly elevated customer satisfaction and operational efficiency.

Sandra Ishmael

Dynamic professional with extensive experience at Fluor Mission Solutions, excelling in regulatory compliance and expense reporting. Proven ability to enhance team collaboration and communication, ensuring project success. Recognized for meticulous attention to detail and effective problem-solving skills, driving operational efficiency and supporting organizational objectives.