Officer; Senior Claims AnalystInterventionist/ Student SupportParaprofessional/ InterventionistRoadside Assistance Agent / Member ServicesBilling/ Customer ServiceSmall Business Customer Service/ Fraud
Bank of AmericaA Friend Of The FamilyChristina School DistrictAAA Club AllianceComcast Cable
Glasgow High SchoolWesley College
Wilmington, DE
Experienced fraud investigator with expertise in tracing money trails, and risk assessment. Skilled in problem-solving and analytical thinking to enhance security and customer service. Committed to delivering exceptional results in dynamic environments.
Technical Support ConsultantTest EngineerField Service Technician /Machine AssemblerCNC Machinist
National Machinery
Tiffin Columbian High SchoolVanguard-Sentinel Career Center
Tiffin
Accomplished Technical Support Consultant and CNC Machinist at National Machinery, renowned for elevating customer service standards through exceptional CRM and mechanical assembly skills. Expert in leveraging precision measurement and critical thinking to surpass project goals, demonstrating a steadfast commitment to quality and efficiency.
Accomplished Senior Program Analyst at the Social Security Administration, SSA, adept in policy analysis and fostering teamwork. Spearheaded initiatives with far-reaching national implications, leveraging business intelligence and collaboration skills. Proven track record in risk assessment and process improvement, ensuring project success and regulatory compliance.
TOP SKILLS
Policy analysisRequirements analysisSoftware developmentBusiness intelligenceBusiness process improvement
Technology professional with proven track record in providing comprehensive support for various technical issues. Known for reliability and adaptability, with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and maintaining system efficiency.
TOP SKILLS
Technical troubleshootingSoftware installsPhone and online supportUser training/supportAccomplished with mobile devices
Supervisor of Customer Service & Technical Support DepartmentCollection Supervisor / Financial Services DepartmentATS (Associate Team Support) - Financial Services DepartmentLead Representative - FRAUDCUSTOMER ASSURANCE ASSOCIATEStudent Intern/Human Resources Department
VERIZON WIRELESSGTE WIRELESSTALLAHASSEE MEMORIAL HOSPITAL
Florida Agricultural & Mechanical University
Tampa, Florida
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Ness USA Inc. (Client: Long & Foster Realtors)Wipro Ltd (Client: Hanes Brands Inc)Adela Software & Services Pvt Ltd
Govt College of Engineering
Herndon, VA
Technically sound and Innovative Lead .Net professional with proven track record of developing solutions. Professional level skills in .Net technologies (C#.Net, ASP.NET), MVC, Entity Framework, MS SQL Server, Azure Services (App Service, DevOps, Functions) and offers great task prioritization and organizational skills. Proven ability to troubleshoot complex programming problems. Expertise in Azure Cloud platform and AWS cloud platform experience. Strong experience in designing and maintaining databases and database objects for enhanced performance. Strong experience in system, design, analysis, implementation, testing, development, and maintenance of business applications using N-tier architecture with SQL Server, MySQL and NoSQL Database used by various web and Windows application or for data warehousing purpose. Possess excellent multitasking, prioritizing, teamwork, leadership and communication skills. Focused individual with experience in testing software, diagnosing issues and documenting program development. A confident Programmer Analyst with exemplary math, analysis and troubleshooting skills.
TOP SKILLS
Software development standardsProblem diagnosisInformation security protocolsCross-platform developmentPerformance analytics
Director of Technical SupportDirector of Customer SupportDirector, Technical SupportVice President, Technical Support - AmericasDirector, Technical Support - AmericasManager, Technical SupportBusiness Application ConsultantTechnical ConsultantSystems Engineer
MarketSparkRoostifyREADY RoboticsVeeam SoftwareCardinal HealthInformation Control CompanyBlue Technologies
University of Cincinnati
San Diego, CA
Distinguished Technical Support Leader offering 18+ years of experience in the Technical Support landscape. Demonstrated success in providing team leadership and development to foster growth and resolve conflicts. Highly-organized with expertise in solution development. Strong technical knowledge in virtualization, data backup & recovery, healthcare software, robotics & automation, and telecommunications.
TOP SKILLS
Staff education and trainingApplication supportStartup veteranBusiness operationsCommunications
Senior Business Systems AnalystMaster Data ManagementSupply Chain Professional
Motorola Solutions
State University of Economics And Finance
Chicago, IL
Accomplished Senior Business Systems Analyst with strong 15+ years experience handling multiple system integration and improvement projects, along with 24 years experience in Supply Chain and manufacturing. Proficient with Oracle EBS E2E processes, Master Data Management, telecommunication manufacturing processes, ERP processes, Oracle PIM and Product Lifecycle management business and system practices.
TOP SKILLS
Ability to work collaboratively with cross-functional & geographically dispersed teamsAbility to build relationships, influence key decision-makers, and collaborate on cross-functional team comprised of diverse personalities, skill sets, and levels of experienceTop skills and implementation expertise in enterprise resource planning (erp) oracle ebs (11i,r12), pl/sql, various oracle ebs modules: proficient in inventory module, pim module, order management/fulfillment modules/install baseDriving cross functional solutions for mergers and acquisition system integrationsSoftware implementation
