Hire Top Senior Technical Support Analyst

Ivan D Niebles

Dedicated IT Specialist with over 6 years of professional experience supporting enterprise IT operations, infrastructure, and end-user technology. Expertise in identity and access management, endpoint support, and cloud and virtualized systems, with a strong focus on SLA-driven incident resolution. Skilled in C-suite executive support, enterprise systems administration, and project delivery. I have experience managing cloud and on-premises technologies including Microsoft Azure, Active Directory/Azure, AD, and enterprise monitoring tools. Proven ability to support hundreds of users within high-availability operations while collaborating effectively with security teams, infrastructure departments, and external vendors.

Joshua Goodman

Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability. Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Donna Marie Pometto

Dynamic professional with a robust background in inventory analysis and logistics planning. Known for strong time management and adaptability, contributing to enhanced stock allocation and cross-functional collaboration. Prepared to support business objectives with strategic insights and data-driven decisions.

Robert Hurndell

Senior Test Analyst with 8+ years of experience in software testing. Expertise in developing comprehensive test plans, managing defects, and mentoring junior analysts. Proven ability to enhance product compliance and reliability through effective testing strategies.

Puneet S Verma

Senior IT Business Analyst with over 15 years of experience driving enterprise digital transformation in insurance, reinsurance, and banking. Specialized in ServiceNow ITSM, HRSD, and CSM, with expertise in requirements engineering, stakeholder management, and SLA-driven delivery. Certified ServiceNow CSA and CSM, skilled in aligning platform roadmaps with business strategies to deliver measurable outcomes. Strong background in process optimization and workflow automation, enabling scalable solutions that enhance efficiency and customer experience.

Maple Hazel Gumatay

Experienced with quality assurance processes and driving continuous improvement. Utilizes strong analytical skills to identify and resolve product quality issues. Track record of effective collaboration and maintaining high standards of quality. Quality assurance professional committed to delivering high standards and reliable results. Extensive experience in leading quality improvement projects and implementing effective testing methodologies. Known for fostering collaborative team environments and adapting to dynamic project requirements. Skilled in problem-solving and process optimization.

Tawanda Harvey

With over two decades of experience in strategic program management within government and military environments, specialize in designing and implementing workforce flexibility and wellness programs that enhance organizational efficiency. Expertise includes developing and facilitating impactful training sessions using advanced technologies, conducting in-depth data analysis to inform strategic decisions, and providing advisory services on workforce management. Excel in engaging diverse stakeholders, fostering cross-functional collaboration, and optimizing processes through technology integration. Known for exceptional communication skills, and effectively translating complex data into actionable insights, influencing high-level decision-making and policy development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Henry Mah

Versatile Senior Manager specializing in Identity and Access Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.