Hire Top Senior Technical Support Analyst

KRISTER AXEL

Accomplished Technical Architect offering 20+ years' experience in comprehensive design and development of infrastructure and architecture for software projects. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.

Molly Hagins

Well-organized, personable, articulate, able to meet deadlines under pressure, effective communication, critical thinker, quick learner, punctual, dependable, motivated, able to multi-task, highly trainable

John Joseph Anthraper

15+ years of Industrial Experience served in various capacity, primarily as a Data Analyst for end to end Business Deliverables in BFSI domain, Client Servicing, Portfolio management and project coordination Currently working with Tata Consultancy Service as Senior Technical Data/Business Analyst. Strong experience in end-to-end Data Analysis, Requirement Gathering, Data Profiling, Elicitation and Documentation, Process Management, End to End Solution design & Implementation. Expert in writing SQL queries and optimizing the queries. SME for Retail Bank Credit Reporting Domain Proficient in analyzing huge heterogeneous data sources to gain data insights for business process improvement and discover detailed insights about customers and better understand their needs Proficient in documentation of Functional Specification Documents (FSD), User Stories, Data Flow Diagram, Non-Functional Requirements (NFR) and Mapping Documents Exposure to Data Warehousing solutions & Data Modelling techniques (Dimensional Modelling, Entity Relation) for OLAP & OLTP application design. Good experience of working in Agile methodologies. Experience in handling and organizing Agile ceremonies like Sprint planning, grooming, retrospective etc. Strong experience in client management and stakeholder management. Strong exposure in project management and planning for the various portfolio deliverables. Proficiency in Software Development Life cycles 2 years of working experience in UK as Data Analyst for the Insurance domain. Excellent team management skills and proven track record with multiple project deliveries.

Kellie Nilsen

Adept at directing infrastructure development and integration as a key team leader. Talented communicator with a persuasive style and results-driven approach.

Felix Fatima Shalini Arul

Customer-obsessed Senior Product Manager - Technical with 17 years of experience (8 in Product Management) driving large-scale platform strategy across Supply Chain, Logistics, Manufacturing, and HR Technology for global enterprises. Built career foundation in demand/supply planning, factory optimization, and freight logistics at Cummins, 3M, and Toyota before leading enterprise-scale HR platforms at Amazon. Proven track record of defining product vision, leading Greenfield initiatives from concept to execution, and influencing S-Team level priorities. Expert in transforming complex data systems serving 1.6M+ global users while navigating technical architecture, cross-functional alignment, and regulatory compliance (HIPAA, COBRA, ACA).

Krishna Mohan Botcha

Dynamic Director-level Technical Program Manager with 24 years of experience in driving enterprise transformation initiatives, managing multi-million-dollar portfolios, and leading strategic technology programs at Microsoft and Fortune 500 companies. Expertise in establishing Centers of Excellence, overseeing portfolios exceeding $10M, and guiding global teams of over 50 professionals to success. Proven track record in delivering AI-powered platforms, executing complex migrations, and implementing DevOps frameworks that enhance time-to-market by 40%. Certified PMP and Scrum Master with dual master’s degrees in technology and business management, recognized for fostering collaboration, optimizing processes, and adapting to evolving project requirements while maintaining a strong commitment to results.

MOHAMED ARFA

With over 16 years of experience in surveying, project management, and data analysis, I have a proven record in Civil and Mechanical Survey Works and in completing property and land projects in coordination with municipality entities. I am highly skilled in preparing topographic and contour maps, analyzing geospatial and cadastral data, and ensuring precision in all field and office survey tasks. Proficient in Surveying Instruments, AutoCAD, Civil 3D, GIS programs, Google Earth 10.2, Microsoft Office Tools, MS Project, and Power BI for data analysis, reporting, and visualization. Certified in Google Data Analytics, with professional training in Project Management and PMP methodologies, integrating data-driven insights with structured project planning and execution. A motivated and self-driven professional, capable of working independently or as part of a multidisciplinary team, with a strong focus on accuracy, efficiency, and innovation in land and data management.

Brent Erickson

Experienced senior analyst with a comprehensive background in [Field Name]. Possessing exceptional planning, organizational, and communication skills, adept at effectively analyzing complex data and providing valuable recommendations. Strong ability to work independently, excelling in data modeling and client management for seamless operations and successful outcomes.