Hire Top Senior Technical Support Analyst

Richard Billy

Senior Business Analyst Project Management | Agile Facilitation | Business Process improvement Solutions-oriented Business Analyst possessing a unique combination of business analysis, requirement documentation, and quality assurance testing with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Possess well-developed agile knowledge and organizational skills and the ability to multitask including the ability to manage multiple diverse projects with competing deadlines.

MAX J MATH

Seasoned Senior Contract Manager with expertise in engineering, architecture, and large construction projects, specializing in federal contracting and FAR compliance. Led procurement strategy and lifecycle management to enhance operational controls and mitigate risk. Engaged multi-agency stakeholders to achieve successful outcomes in projects valued over $145M while supporting regulatory policy development.

Marian (Mark) Draghiea

OPERATIONS & ECOMMERCE OPERATIONS MANAGER Industrial | Agricultural | Automotive Aftermarket Experienced Operations and Sales Operations Manager with over 10 years of professional experience across industrial, agricultural, and automotive aftermarket sectors. Proven background supporting Ecommerce and Retail business models through structured operational frameworks and disciplined execution. Demonstrated ability to apply Strategy at both tactical and functional levels while maintaining clear Focus on performance, scalability, and customer experience. Recognized for strong analytical skills and analytical skills applied to performance tracking, KPI monitoring, and structured decision making. Experienced in relationship management with internal teams, partners, and vendors, ensuring alignment between service delivery, supply chain activity, and commercial objectives. Known for maintaining operational excellence in fast-paced environments while supporting cross-functional collaboration and sustainable process improvement. Demonstrates strong ability to lead teams through change while maintaining excellent communication across organizational levels. Recognized for solid interpersonal skills that support collaboration with internal teams, dealers, and store-level partners, ensuring alignment between service delivery and customer expectations.

Mai Sai Thao

Dynamic Pharmacy Support Analyst with a proven track record at Hennepin Healthcare, excelling in inventory control and supplier relations. Enhanced efficiency through strategic purchasing and streamlined workflows, while fostering teamwork and collaboration. Recognized for problem-solving abilities and commitment to continuous improvement, ensuring optimal medication management and compliance with regulations.

Andre Delgado

Technical Account Manager with more than 25 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Kassondra O'Hara

Experienced with developing captivating content that resonates with diverse audiences. Utilizes advanced research skills to ensure accuracy and relevance in all writing projects. Knowledge of various writing styles and formats, ensuring versatility and excellence in content delivery.

Bethany Vayda

Detail-oriented administrative professional with a strong commitment to delivering high-quality results and supporting sales and engineering operations. Known for enhancing administrative efficiency and contributing to project success through effective organization and streamlined processes. A proactive team player, adaptable to changing priorities, and dedicated to providing reliable administrative support. Skilled in data management, document preparation, and optimizing workflows to support engineering teams in achieving their objectives.

Adam T Fernandes

Dedicated professional with years of experience in writing, editing and proofreading client-facing documentation for business-critical initiatives. Proficiency in managing others in large scale projects to deliver quality products. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Possesses a strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Enjoys working as a team member as well as independently. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Maintains evenness of mind under pressure and meets deadlines.