Hire Top Senior Technical Support Analyst

Brian Rubis

Accomplished Business Analyst with expertise in data analysis, workflow optimization, and team collaboration. Proven track record in identifying improvement opportunities and implementing process enhancements to drive operational excellence.

Samuel Lombardi

20+ years in parts specific customer success roles. Extensive background in customer relationship management and team leadership. Skilled in implementing process improvements and enhancing customer experiences. Contributes to growth in customer retention and satisfaction. Successfully manages diverse accounts, improving operational efficiency and customer success metrics. Prepared to support organizational needs with a focus on customer-centric solutions.

Jean-Paul S. Kellogg

Highly experienced Training Analyst and Senior Enlisted Advisor with extensive expertise in instructional design, quality assurance, and leadership development. Seeking admission to Arizona State University's Master’s degree program in Instructional Systems Design and Technology to further advance my contributions to innovative e-learning and training solutions.

John Woods

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Office user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Eric Gallimore

Experienced computer service technician with a comprehensive history in hardware and software troubleshooting with a specialty in Apple products. Extensive experience in customer relations, as well as providing endpoint solutions and training for both personal and professional technology needs, up to and including enterprise-level. Heavy emphasis in connecting with users, fostering healthy professional partnerships, and offering solutions to their issues that are personable and communicated with easy to understand explanations. Eager to demonstrate strong but flexible technical, learning, and leadership abilities in order to work with a dynamic St. Jude group while fostering the ideals and mission of both the company and team.

Sarah Gomez

Smart. Curious. Creative. Solutions oriented operations expert with the highest degree of integrity and self-motivation. Effective connector who is passionate about inspiring growth. Thoroughly understands executive’s preferences and needs while effectively managing projects and day to day operations. Highly skilled in Excel, HubSpot, and NetSuite with specialties in communication, training, process improvement, product management, software implementation, and decision making. Expert at prioritizing, completing multiple tasks simultaneously, and following through to achieve company goals.

Mikel Wand

Results-driven professional with extensive experience in field operations, technical support, and service management. Proven ability to enhance productivity and drive customer satisfaction through strategic planning and process improvement. Skilled Pest Control Inspector with expertise in identifying and eliminating pests while adhering to safety regulations. Strong communication and problem-solving skills contribute to effective client education and improved satisfaction in pest management solutions.

Anthony Thomas

Results-driven safety professional with 8+ years of safety program development, supplier/contractor management, and regulatory compliance experience at Ericsson. Proven track record implementing strategic EHS initiatives across multiple regions, conducting comprehensive safety audits, and driving continuous improvement through data-driven insights and stakeholder engagement. Strong expertise in construction safety standards, and building high-performance safety cultures across diverse organizational levels and supplier communities.