Hire Top Senior Technical Support Analyst

Matthew Krell

Seasoned technical support and cybersecurity specialist with over 10 years of experience in network administration and secure systems management. Spearheaded IT helpdesk improvements that reduced ticket volumes by 90%, while implementing enterprise-wide security protocols to achieve full compliance. Holds a Bachelor’s degree in Network Operations and Security, along with certifications including CompTIA Security+ and AWS Cloud Practitioner. Demonstrated expertise in teamwork and customer service across diverse industries, driving operational efficiency and system reliability.

Travis Fager

Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.

Kevin Harshman

Senior Analytics Manager with a focus in cloud data center operations. Passionate about coordinating stakeholders to identify the right data to tell the most impactful story. Technically skilled in areas to automate report delivery and implement self-service solutions. A leader of programs and mentor of fellow data analysts.

America Devlin

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in Technical and Applications Support.

Pavelle TAGNE

Avec plus de 7 ans d’expérience en tant que Senior Data Analyst, j’ai développé une expertise en gestion et exploitation des données, pilotage, reporting et optimisation des processus métiers. J’ai également encadré une équipe de Data Analysts sur des projets stratégiques et je souhaite évoluer vers un poste combinant analyse de données, gestion d’équipe et optimisation des outils décisionnels. Je maîtrise les environnements Data Warehouse, DataLake, Infocentre et Cubes de données, et je sais coordonner des équipes techniques et métiers pour maximiser l’impact de la donnée.

Leroy Matthews

Disciplined and mission-driven professional with over 12 years of military leadership and human resource experience, combined with 8 years of data analysis, operations support, and program coordination expertise. Adept at managing complex caseloads, developing transition plans, and building community partnerships to support successful offender reintegration. Skilled in communication, policy compliance, data tracking, and interagency collaboration. Dedicated to promoting rehabilitation, accountability, and public safety within correctional and reentry systems.

Pratip Dutta

Critical thinking DevOps/Cloud Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently.

Olalekan Alominle

Results-driven Business Analyst with over 10 years of experience driving digital transformation and process optimization initiatives across retail and telecommunications industries. Skilled at bridging business and technical needs to implement user-centric solutions that enhance efficiency. - Created user journeys, wireframes and interface prototypes aligned to business objectives and user pain points, enabling development of intuitive products. - Led requirements workshops and collaborated with stakeholders across functions to analyze processes, identify improvement opportunities and define future system capabilities. - Developed UML diagrams, data flow models and BPMN documentation to visualize complex systems and ensure technical alignment. - Managed multiple Agile development teams, clarifying epics and user stories to maintain focus on business value delivery. - Developed KPI dashboards and reports to measure adoption, usage and performance of new solutions, working cross-functionally to continually refine system and maximize ROI. - Passionate about enabling organizational success through understanding the intricacies between business strategy, customer needs, and process execution.