Hire Top Senior Technical Support Analyst

Prerana Jadhav

Results-driven Senior Software Development Analyst with 4.5 years of experience in Java, Core Java, Spring Boot, Spring Framework, Microservices Architecture, and Cloud-Native applications. Skilled in designing, developing, and deploying scalable, high-performance enterprise solutions across E-commerce, Healthcare, and Fintech(Finance) domains. Proficient in RESTful API & SOAP API development, Continuous Integration/Continuous Deployment (CI/CD), and DevOps tools including Docker, Kubernetes, Jenkins, AWS, Azure. Adept in Agile/Scrum methodologies, Test Automation (JUnit, Mockito), and delivering robust, secure, and maintainable code.

Sudhanshu Ranjan

Adept at elevating customer experiences and streamlining issue resolution, I leveraged my expertise in customer support and problem-solving at Indrive to enhance service quality and operational efficiency. My knack for building rapport, coupled with a solid foundation in digital advertising, drove significant improvements in customer satisfaction and brand loyalty.

Oluwatobi Shoyinka

Senior Business Intelligence Analyst with over 7 years comprehensive experience providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.

Joshua Bawtinheimer

I am a full stack web developer / IT Support Analyst with a background in Engineering who enjoys the field of software, web, applications, and support. Making something from nothing and solving problems has always been one of my favorite hobbies. I chose this industry because of the problem-solving and creativity hardwired in its core. Although web applications is what drew me to the field of IT originally, as my career has progressed, I have found many interests in many different facets of the IT world, including security, networking, hardware, etc.

Deepansu Bhardwaj

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Was responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Keon Jones

IT Support and Systems Administration professional with 5+ years of experience delivering Tier 1 and Tier 2 technical support, identity and access management (IAM), endpoint administration, and user lifecycle management in HIPAA-regulated environments. Skilled in account provisioning and deprovisioning, Active Directory administration, role-based access control (RBAC), VPN troubleshooting, and security compliance. Proven track record of supporting remote and onsite users, streamlining onboarding and offboarding processes, maintaining accurate documentation, and resolving technical issues with a customer-first approach. CompTIA Security+ certified with a strong foundation in cybersecurity, access management, and IT service operations.

Kaneej Fatima Khan

An analytics professional with overall 5+ years of experience into Consumer Analytics & Marketing initiatives. Wide understanding of Retail e-commerce platforms. Strong skillsets into Data Visualization, Design & development, integration of new business verticals using various technologies such as Tableau, SQL, Informatica, Google Big query, Concur SAP and so on. Profound skills into Consumer Segmentation & analyzing Campaign Marketing effectiveness for Retail businesses.

Jyoti Kumari

Results-driven Product Support Engineer with demonstrated success in customer account management, portal support, and technical service enablement for aerospace and health-tech products. Experienced in assisting customers to access manuals/technical publications, spare parts, warranty services, and digital engine services via the My P&WC; Power Portal. Proficient with SAP, CRM, and Jira for ticketing, order processing, and troubleshooting. Recognized for meeting SLAs, improving support workflows, and maintaining strong stakeholder relationships.