Hire Top Senior Technical Support Analyst

APRIL SNEEN

Client focused Technical Director with proven background in team leadership and operational excellence. Known for fostering a collaborative environment and adapting to changing business needs. Excels in building solutions that meet the client's needs, while keeping a strong focus on quality. Excellent at juggling multiple tasks and working under pressure while delivering results.

Michael Campbell

Experienced professional skilled in collaborating with internal and external groups to drive successful adoption of SaaS lead management systems and CRMs. Proven track record in building and expanding relationships with enterprise clients through seamless integration with their teams and delivering comprehensive support.

Ashley Roldan

Seeking a position providing opportunity to make a strong contribution by utilizing and expanding upon my related education, skills, experiences and capabilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than 10 years of familiarity in overseeing diagnostics and troubleshooting tasks.

Teneil Ragland

Dedicated client support management professional with natural talent for leading and motivating people in a dynamic, fast-paced environment. Hardworking and focused on going above and beyond to support team and serve customers. Reliable team member accustomed to taking on challenging tasks.

Lauren Neale

Versatile professional with extensive experience in technical support and emergency services. Proven ability to collaborate effectively and maintain meticulous attention to detail. Committed to enhancing customer satisfaction and improving operational efficiency through expert knowledge and skills.

Helder Ribeiro

Proactive Software Developer/supported with 16+ years experience in banking environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving operations to support efficiency.

Janice Lalongisip

Highly skilled and certified professional with over 20 years of experience in the IT industry, specializing in BPO and Non-BPO sectors. Career progression from System Administrator, Global IT Support, and Service Delivery Consultant. Solid understanding of various technologies including MS Active Directory, Exchange, Lync/Skype, MS Teams and M365. Expertise in application management, support, monitoring, and technical troubleshooting. Trained and experienced in third-party technologies such as E-Vault, MessageLabs, Sophos Anti-Spam, Clearswift Secure Email, Mimecast, and Proofpoint. Graduated with a bachelor's degree in Computer Engineering from Adamson University. ITIL v4.0 Certified, A+ Certified, and Microsoft Certified. Strong background in Incident Management, Problem Management, and Change Management. Successfully handled projects such as mailbox migration and exchange version upgrades. Solutions-focused and team-oriented professional with broad-based experience and hands-on skills in system administration practices.

Shripad Tagalpallewar

Salesforce Technical Support Executive with over two years of experience at 360 Degree Cloud Technologies. Proficient in supporting Salesforce-based applications, gathering client requirements, preparing MOMs and WBS, and managing Salesforce admin-related custom development tasks. Skilled in conducting live calls, product demonstrations, and providing end-to-end client support. Holds Salesforce certifications in Administration, Business Analysis, and AI.