Hire Top Senior Technical Support Analyst

Lisa Austin

Dynamic Senior Business Analyst with a proven track record at Cincinnati Insurance Companies, excelling in requirements elicitation and stakeholder relationship management. Successfully led multi-million dollar projects, fostering collaboration and driving alignment with strategic goals. Adept in business analysis techniques and solution assessment, delivering high-quality artifacts that enhance project outcomes.

Patricia (Patty) Keene

I have expertise in client relationship management and technical issue resolution. I am known for collaborative approach and my ability to work with individuals to achieve their changing needs. I am skilled in problem-solving and effective communication, as well as regulatory, RCRA and DOT skills. Experienced with managing client relationships and delivering tailored technical and environmentally friendly solutions to issues that arise. I try to utilizes problem-solving skills, to address complex issues..

Taylor Dunlap

Senior compliance professional with comprehensive expertise in regulatory frameworks, risk management, and policy enforcement. Skilled in analyzing complex compliance requirements, implementing effective controls, and ensuring organizational adherence to legal standards. Known for fostering collaborative team environments and adapting to evolving compliance landscapes to achieve consistent results. Proficient in regulatory research, audit preparation, and developing compliance training programs.

Steven Ramsdale

Accomplished at Abercrombie & Fitch, spearheaded process improvements and budget planning, enhancing team productivity by streamlining operations. Leveraging skills in data analysis and team leadership, drove significant advancements in performance monitoring and financial management, embodying technical understanding and analytical thinking to achieve and exceed targets.

Drew Gransbury

Insightful Team Leader with 5 years experience in customer lifecycle management from Marketing, Sales and Post Sales account management and support at a SaaS based Startup. Strong technical acumen and product knowledge expert that resolves issues with an investigative approach. Experienced sales professional who can provide value to leads and clients through asking discovery questions and uncovering pain points to find upsell opportunities and drive revenue. Dedicated to building and nurturing customer relationships through providing expert level product knowledge and best practice advice to drive ROI. Proactive thinker who is always using analytics to predict trends and pivot before course correction is needed. Strong trainer who realizes that all people may have a different learning style and changes as needed to fit to specific individuals needs. Focused on employee retention by keeping current staff engaged through career pathing and promoting from within.

Maxine Jefferson

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Computer operations and resilient nature focused on finding root causes and making permanent improvements. Offering thirty-five years of experience working in high-pressure environments to address customer concerns and questions.

Andy Stropka

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Sicoria Mack

Results-driven Customer Success and SaaS support professional with over 4 years of experience in client onboarding, product adoption, and retention for enterprise and SMB accounts. Managed complex implementations, resolved technical issues, and enhanced customer experiences. Collaborated with Product and Engineering to address challenges and optimize workflows, guiding customers from onboarding to long-term success.