Hire Top Senior Technical Support Analyst

Moses Judson Edward Sundaram Ananthajothi Balan

1. 22+ years of software development experience in all phases of the Software Development Life Cycle (SDLC). 2. Around 10 years of past experience working from Onsite and Offshore for USAA client through HCL Technologies. 2. Adept at enterprise architecture and technical leadership, I spearheaded the launch of critical functionalities at Fannie Mae, USAA enhancing user engagement significantly. 3. My expertise in Java, AWS, and Salesforce development, combined with a talent for mentoring junior developers, has consistently driven project success and innovation. 4. Achievements include optimizing legacy code to halve SOQL running times, demonstrating both technical acumen and collaborative prowess.

Curtis Sulzbach

Sr. Technical Support Engineer with over 14 years of experience troubleshooting complex technical issues and managing critical service escalations. Combining technical expertise with exceptional communication abilities, I collaborate with both internal and external engineering teams to identify emerging trends, root causes, and swiftly resolve issues. My experience handling service outages impacting thousands of users has honed my ability to navigate high-pressure situations and deliver clear, concise communication during critical incidents, ensuring both operational stability and customer satisfaction.

Kasey Morales

To obtain a position that utilizes leadership, operational, training and sales skills while allowing for continuing growth and development as a leader in a dynamic organization dedicated to client and employee satisfaction. Self-motivated Onboarding Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

JONATHAN PINA

Approached each day and unique challenges with enthusiasm, patience and humor.

Sabrina Robertson

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Gail Jannick

Highly skilled administrative professional with 15+ years of dedicated support to the Department of Veterans Affairs (VA) and successfully coordinating tasks, meeting agendas, and projects to ensure efficient operations and seamless communication. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Teams, and SharePoint, utilizing these tools to streamline workflows and enhance productivity. Strong verbal and written communication skills combined with a Bachelor of Science in Business Management.

Cory Houser

Results-driven network engineer with over 25 years of expertise in deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Exemplary planning, project management, and communication talents ensure seamless operations and effective collaboration across multiple technical teams.

John Lawyer

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.