Hire Top Senior Technical Support Analyst

Arun Krishnan

Innovative and Enthusiastic Project/Program Manager with over 16+ years of deep experience in Siebel & Oracle Products and a passion for building relationships and exceeding client & management expectations. Proven success in the areas of Pre-Sales, Requirements Gathering & Solution designing, Project management, Delivery Management, Budgeting, Transition, Software and New product implementations, Proof of Concept Implementation, Process re-engineering, CRM Solution Implementation (Siebel CRM) and Cloud Transformation. Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management. Exposure to variety of functional domains which includes Insurance, Banking and Telecom. Worked as Application Programmer/Technical Lead/Functional Lead in Application Development, Managed Services projects from inception to implementation as Architect, DevOps Consulting and Oracle Policy Automation Designer. Presently associated with Tata Consultancy Services as a Program Manager and Enterprise Architect for Telecom domain. Contributing in pre-sales (RFP, RFI), Solutioning and Business Development widely. Managing the programs of CRM implementation, Data Migration, Technology Consulting , Transition and Cloud Transformation (migration), Application Modernization. Supports customer's organizations to solve issues, create value, maximize growth and improve business performance (GAP Analysis). Helping the organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement. Helping the client to move towards Cloud. Apply business skills to provide objective advice and expertise and help an organization to develop any specialist skills that it may be lacking. Evaluate and assess various Banking/Telecom/CRM packages (CRM,BRM,OSM) by the feature set, technically (Configuration / Integration / Customization) and also their fitment for project / proposal/ strategic relationship. Managed and executed all the phases of transition for banking and insurance clients in Australia (APAC). Contributing in Pre-Sales (RFP, RFI), Solutioning and Business Development widely. Managing the multiple projects of implementation and customization of Siebel, Oracle Policy Automation and Weblogic Applications, Transition/Transformation and Application Modernization

Wendy McCoy

Results-driven Business Intelligence Analyst with a proven track record of transforming complex data into strategic insights that enhance decision-making. Expertise in trend analysis and report generation, coupled with a strong ability to leverage technology to optimize business operations. Collaborative team player committed to implementing solutions that significantly boost efficiency and productivity.

Payton Goldston

Customer-focused and dedicated customer service and project management professional with excellent communication, research, and problem-solving skills. Proven track record in providing technical support and resolving complex issues. Skilled in troubleshooting and effective communication. Experienced in troubleshooting and resolving complex technical issues, employing effective communication and problem-solving skills to improve user satisfaction and operational efficiency. Demonstrated ability to streamline processes and enhance user satisfaction. Proven ability to collaborate with teams and adapt to rapidly changing environments.

Buffy Tisdale

Results-driven Customer Service Representative with over 30 years of experience in enhancing customer satisfaction and loyalty. Expertise in leveraging advanced systems such as SAP and Microsoft Dynamics 365 to streamline operations and resolve inquiries efficiently. Proven track record of improving operational processes and fostering positive customer relationships through exceptional communication and analytical problem-solving skills. Committed to sharing best practices to elevate team performance and deliver outstanding client support.

Santhosh William

Experienced Technical Application Specialist with 13+ years in laboratory medicine and in-vitro diagnostics. Skilled in laboratory testing, patient care, troubleshooting, and quality management. Expertise in providing technical support, delivering training, and managing people and products. Strong track record in key account management, sales, and business development. Proven leadership in driving team success, meeting KPIs, and ensuring on-time task completion. Excellent communicator, committed to contributing to growth and excellence in the healthcare sector.

Jermaine Watson

Professional helpdesk professional with hands-on experience in IT support. Skilled in troubleshooting, customer service, and technical problem-solving. Strong focus on team collaboration and achieving results. Reliable and adaptable, with proven ability to handle changing needs and priorities.

Rosemarie La Guardia

Proven expertise in Accounting and Financial Analysis with over 18 years of experience. Exceptional skills in financial and operations analysis, collaborating effectively with cross-functional teams to implement ERP systems and enhance reporting accuracy. Recognized for driving efficiency and productivity through innovative solutions.

DIANA HERRERA

Pharmaceutical industry professional adept at managing time and resource allocation to facilitate timely project completion and operational activities. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Extensive pharmaceutical and biotechnology experience in technology transfer, data integrity, process/method validation, process/method development, C&Q, process engineering, automation, High Through-put Screening and operations management.