Sr. Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
TOP SKILLS
Bug trackingProcess improvementApplication supportCustomer service expertTechnical issues analysis
Jefferson County GovernmentArapahoe County Government
University of PhoenixParks College
Littleton, CO
Experienced financial professional, primarily in the governmental accounting practice in various capacities; accounts payable, accounts receivable, grant funding, and debt management. Knowledgeable with several enterprise resource planning systems including SAP Accounting Software, JD Edwards Oracle/One World, Kronos, Workday and Microsoft Office applications. Assisted with the implementation of financial ERP databases (SAP and JD Edwards, Kronos, Workday). Highly motivated to achieve assigned tasks; working with direction or independently. Ability to learn new areas of a company and multi-task under various circumstances and deadlines. Analytical professional with strong background in financial modeling and risk management.
TOP SKILLS
Fiscal viabilityAccount and ledger reconciliationsExpense and revenue analysisReport generationFinancial management
Senior Research AnalystAdjunct Professor, Cognitive ScienceResearch Fellow
Educational Data InsightsLoyola University ChicagoMIT Media Lab (Affiliate Program)
University of Illinois at Urbana-ChampaignNorthwestern UniversityUniversity of Chicago
Chicago
Academic generalist with over 15 years of interdisciplinary research, teaching, and analytical experience. Adept at synthesizing complex information, refining data for machine learning applications, and contributing to AI model training through structured feedback. Combines a strong foundation in qualitative and quantitative methodologies with a keen interest in emerging technologies.
TOP SKILLS
Ai model evaluationInterdisciplinary research (stem/humanities)Natural language processing (nlp)Data annotation & curationAcademic writing & peer review
Cypress CollegeCalifornia State Polytechnic University, Pomona
Covina, CA
Results-driven Senior Analyst with ADP, specializing in revenue allocation and complex partnership program management. Achieved a 90% reduction in data processing errors through proactive troubleshooting. Proficient in data analytics and cross-functional collaboration, leveraging advanced skills in Excel and Tableau to enhance program performance and reporting accuracy.
Senior Financial AnalystFinancial AnalystBusiness ProfessionalAssistant Vice President
Gannett Co, Inc.Weston Solutions Inc.MBNA America
Goldey Beacom College
Wilmington, DE
Results-driven Senior Financial Analyst with Gannett Co, Inc., skilled in financial analysis and process improvement. Successfully developed efficient commission structures and conducted comprehensive variance analyses, enhancing accuracy and timeliness. Proven ability to collaborate across departments and deliver impactful presentations, ensuring informed decision-making and driving organizational success.
Tier 2 Technical Support SpecialistNight Stock ManagerPackaging Associate
Dana Axle AssemblyHy-vee FoodsQuaker Oats
Spartan College of Aeronautics And Technology
Columbia, MO
Dynamic Tier 2 Technical Support Specialist with a proven track record at Dana Axle Assembly, enhancing team collaboration and optimizing workflows. Skilled in hardware diagnostics and customer support, I effectively reduced response times while fostering a reliable and detail-oriented work environment. Committed to driving efficiency and excellence in technical assistance.
TOP SKILLS
Remote technical supportCustomer supportHardware diagnosticsOperating systems expertiseField performance assessment
Sr. Trainer / Field Technical Support.Lead Service Technician
D.H. Pace companyVortex Doors
Pathfinder Vocational Technical
Phoenix, Arizona
Accomplished Sr Trainer /Field Technical Support With 14 years of employment at D.H. Pace, and a 20 year in industry experience,adept in technical training and client relationship management. Spearheaded a comprehensive employee training program, enhancing skills and performance. Excelled in project management, significantly contributing to business development. Certified in AAADM and FDDT, demonstrating a blend of hard and soft skills to drive organizational success.
TOP SKILLS
Train-the-trainerEmployee onboardingTechnical trainingTraining and mentoringProject and program management
Senior Regional Data Analyst - APACSenior Regional Data Analyst - APACSenior Financial Application Support AnalystLead IT ConsultantData Warehouse and Business Intelligence DeveloperSenior IT Consultant
AsurionN3 (Acquired by Accenture in 2020)GfKCentral Provident Fund BoardOCBC BankDecillion Solutions
Nanyang PolytechnicBina Nusantara University
Results-driven data professional with 15+ years of experience delivering impactful, data-driven solutions across finance, technology, and operations. Expertise spans Data Analytics, Business Intelligence, Machine Learning, and Data Engineering, with proficiency in Python, advanced SQL, AI/ML frameworks, databases, data warehousing, data engineering tools, and visualization tools like Power BI and Tableau. Recognized for exceptional problem-solving, decision-making, and leadership abilities, successfully implementing end-to-end data solutions, deploying predictive models, and driving digital transformation initiatives across APAC. Adept at translating complex data into actionable insights to empower strategic decision-making and optimize operational performance.
TOP SKILLS
Data analyticsMachine learningBusiness intelligenceAdvanced sqlData warehousing
