Hire Top Senior Technical Support Analyst

Brett C. Campbell

Business/Client Executive with over 20 years of experience, providing outstanding education and training, as well as, reporting analytics alignment, integrated with multiple software proficiencies to provide effective and seamless output. Business Operations Expert dedicated to and focused on growth, while enhancing customer relations within the services delivery unit by communicating seamlessly, utilizing all resources to scrutinize and optimize the overall client experience.

Jude Voss

Highly accomplished IT Professional with 15 years experience in leading and managing complex Salesforce implementations Extensive technical background along with the ability to lead cross-functional teams. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, with a high attention to detail. Self-motivated with a strong analytical mind, alongside the ability to recognize and develop innovative strategies, plus displaying personal drive and a passion for delivering excellent customer and stakeholder satisfaction. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Praveenkumar Natanasabapathy

Over 10 years of experience in infrastructure automation and product test automation, specializing in designing and executing automation solutions for web-based applications and web services. Proven expertise in building CI/CD pipelines for automated testing and streamlined release of application patches.

Oscar Bentulan

18 years of experience in Power, and Oil & Gas Industry; responsibilities as CONTROL SYSTEMS ENGINEER, DCS ENGINEER, CONTROL & INSTRUMENT ENGINEER, ELECTRICAL & INSTRUMENT ENGINEER and DLN Combustion TUNING ENGINEER, managerial roles as COMMISSIONING COORDINATOR, and SITE MANAGER for INSTALLATION, COMMISSIONING, START UP, PLANT TUNING, WARRANTY, OPERATION & MAINTENANCE projects. Specialization skills on Process Control Systems, ESD/SIS, F&G with HMI/SCADA for Heavy Duty Gas Turbine Generators and Compressors, Power Plant, BOP, ICSS Plant integration, HMI configuration/on site engineering, and Plant tuning which involves on-site control adjustments and improvements, optimizing the behavior of individual systems, enhancing communication between interfaced systems, and ensuring overall plant operation meets specified features and requirements.

Freneka Smalls

Senior Business Analyst with more than 20 years of experience in business, Customer Service, Information Technology, and Healthcare Analysis. Highly organized, multi-tasking expert and effective communicator.

Nicole MacKillop

Mission-driven Intelligence Analyst with over 20 years of experience in Criminal Intelligence . Proven track record of applying advanced research and analysis skills to identify potential threats. Works collaboratively in high-pressure situations.

Balaji Anandhakrishnan

Senior Business Analyst with 19+ years of experience in Corporate Banking/Financial Services Industry, offering a blend of onsite and offshore expertise. Specialized in Core Banking project delivery and support across diverse global regions. Proficient in Oracle Flexcube Core/Corporate Banking modules, covering Fund Transfer & Payments, Collections, SWIFT, Trade Finance, Treasury, and Core functionalities. Extensive experience interfacing Bank-wide systems, integrating with platforms like SWIFT Alliance, MUREX, etc. Skilled in product presentation, configuration, and implementation of Flexcube modules, including FT, MM, FX, and CL. Strong programming background in PL/SQL, including analysis, design, and implementation of business applications. Conducted training sessions for business and Operations teams on Flexcube modules. Proven expertise in Disaster Recovery, Banking Technology Audit, Service Desk, and Incident Management as a production support lead. Recognized with I-appreciate awards from ORACLE, Extra Mile, Excellence SPOT Award from MASHREQ. Onsite project experience, managing Banking Corporate clients across Europe, Middle East, Asia Pacific, and Africa. Proficient in SDLC process modeling, Business Requirements & Functional Specification document preparation, and reviewing/signing off on FSD & SRD. Expert in Oracle PL/SQL code development, debugging, and execution of test cases during SIT/UAT and Regression phases. Accomplished in Flexcube Corporate implementation, upgradation, and leading production support teams. Demonstrated ability to motivate and collaborate effectively across diverse cultures, with strong communication skills in client interactions.

Gwen Gipe

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.