Hire Top Senior Technical Support Analyst

RYOTA SASAKI

Versatile skilled Technical Support Engineer with over 5 years of experience in enterprise IT and MSP environments, specializing in Windows Server, Microsoft 365, and robust networking. Armed with Cisco CCNA, AWS Certified Solutions Architect, and Microsoft Azure (AZ-104) credentials, I leverage an ITIL® 4 Foundation framework to consistently exceed 80% time utilization goals and resolve complex tickets within strict SLA commitments. My career goal is to utilize this deep multi-cloud expertise and strong client service ethos to deliver premium outcomes, enhance team collaboration, and drive long-term partner success at T4B.

Patrick Benoit

Cybersecurity professional specializing in Vulnerability and Risk Management, with a proven track record of identifying security weaknesses, conducting thorough risk assessments, and implementing effective remediation strategies. Expertise in reducing security risks and enhancing compliance with established frameworks such as NIST and ISO 27001. Over 5 years of experience utilizing tools like ServiceNow and Qualys to optimize security incident response and manage a portfolio of more than 1,000 vulnerabilities. Committed to fostering a secure environment through proactive risk management and continuous improvement in cybersecurity practices.

Sameera Deo

Technical professional prepared for senior-level responsibilities, bringing wealth of experience in overseeing technical departments. Proven ability to drive impactful initiatives that align with business goals, while fostering collaborative team environment. Known for strategic thinking, adaptability to changing needs, and results-oriented mindset.

JENNIFER BERTALOT

Technical support professional recognized for delivering effective solutions to intricate technical problems. Proven ability to manage escalations and enhance system performance through collaborative problem-solving. Known for adaptability and commitment to achieving team objectives, while proficient in troubleshooting and customer communication.

Craig Andrews

Senior Technical Trainer and Leadership Developer with over 25 years of experience driving large-scale workforce development across corporate, government, and military sectors. Proven record of delivering enterprise training strategies that boosted retention by 30% to 40% and productivity by 35%. Lauded for performance in leading cross-functional teams, facilitating workshops for Fortune 500 companies, and utilizing expert design techniques to create high-impact, results-focused learning solutions.

Tushar Salve

Experienced Travel Consultant and Technical Support Officer with expertise in the travel industry. Specializing in ticketing, cancellations, refunds and reissues, using Galileo, Amadeus, and Sabre systems. Skilled coordinator of diverse travel services, consistently achieving desired outcomes on assigned tasks.

Aimee Schleizer

Dynamic finance leader with training in social sciences and experience in a variety of positions. Eager to leverage expertise in financial planning and psychosocial analysis on a fast-paced human capital management team.

MATTHEW SZIMANSKI

Detail-oriented Compliance Analyst with knowledge of both US and overseas regulatory requirements. Firm understanding of FINRA rules and regulations and proficient in ensuring company compliance while looking to improve processes and minimize risk. Bringing 15+ years of experience in the financial industry.