Hire Top Senior Technical Support Analyst

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.

Candyce Griffin

Results-oriented Data Scientist and Senior Operations Research Analyst with over 7 years of experience in statistical modeling, fraud detection, and advanced analytics. Led end-to-end analytical projects and developed predictive models to provide actionable insights. Proficient in SQL, SAS, SPSS, Python, and Power BI, with foundational knowledge of R.

Cheyne Rosales

Experienced IT Support Engineer with over 10 years in technical support for enterprise and MSP environments. Specializes in troubleshooting hardware, software, and network issues, achieving high first-call resolution rates. Skilled in Windows administration, Active Directory basic knowledge, Office 365, VPN, and endpoint security. Focused on minimizing downtime and enhancing end-user productivity through proactive support and process optimization.

Andrew Sanabria

In my Tier 2 and Tier 3 roles, I specialized in handling more complex and escalated technical issues that frontline support couldn’t resolve. I worked in high-volume environments, taking 100 to 150 calls a day, troubleshooting internet, network, and phone issues across multiple regions. I regularly worked directly inside modem and router systems—resetting configurations, adjusting channels, managing SSID and PSID settings, and helping customers connect multiple devices. I also handled telephony issues like call routing, number porting, and even setting up fax functionality when needed. A big part of my role was identifying root causes—whether it was signal issues, network congestion, or configuration problems—and resolving them efficiently. I used systems like Avaya and Cisco Finesse to track cases and ensure everything was documented properly. That experience really built my ability to troubleshoot deeply, stay calm under pressure, and take full ownership of issues from start to finish.

Stephanie Martinez

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

ASHENAFI MENGESTU

Dynamic Technical Support Analyst with a proven track record at the Washington Metropolitan Area Transit Authority, achieving a 95% first-contact resolution rate. Expert in network security and incident response, leveraging strong analytical skills to enhance system reliability and safeguard critical data. Committed to fostering collaboration and driving efficiency through innovative solutions.

Tou Xiong

Dynamic and detail-oriented Epic Resolute Hospital Billing Claims Analyst with over 8 years of experience in healthcare revenue cycle management. Demonstrates a strong track record of optimizing claims processes, reducing denials, and ensuring compliance with industry standards. Skilled in analyzing complex billing systems and implementing solutions to enhance efficiency and accuracy. Proficient in the full functionality of the Epic Resolute billing system, including claims submission, remittance processing, and account reconciliation. Combines analytical skills with a collaborative approach, working closely with cross-functional teams to foster a culture of continuous improvement and knowledge sharing.

Hugo Britos

Experienced Business Analyst with expertise in creating customized, auto-updating reports and automating processes. Utilizing advanced knowledge in various software applications, excels at streamlining operations and improving efficiency.