Hire Top Senior Technical Support Analyst

MICHAEL WILLIAMS

Results-driven, knowledgeable senior quality analyst with several years of experience completing manual tests on software under tight deadlines. Talented at managing multiple tasks with excellent time management and problem-solving abilities. Strong work history leading QA staff to maximize effectiveness for superior results. Skilled in Microsoft Office Suite and committed to fostering a culture of continuous improvement and exceptional customer satisfaction.

LYNDSEY SYMANK

Diligent Senior Credit Analyst touting 7 years of expertise in gathering and evaluating documentation to conduct credit risk reviews. Known for effectively supporting teams to achieve strategic objectives and adapt to evolving business needs. Valued for analytical acumen, collaborative approach, and reliability.

Sarafina Brooks James

Experienced Senior Public Relations Analyst with a proven track record of driving positive media coverage and enhancing brand reputation for Allegheny Health Network (AHN). Leveraging a background in television news, I bring a unique understanding of media dynamics, from story pitching and interview coordination to crisis management and strategic communications planning. With expertise in building relationships with media outlets, managing high-profile service lines like neuroscience and orthopaedics, and executing successful media events, I am committed to advancing the public perception of AHN. Over the past year, I have significantly expanded my portfolio, adding new beats such as Orthopaedics/Sports Medicine and Diversity, Equity, and Inclusion (DEI), while consistently securing over 100 earned media placements. I am dedicated to crafting compelling narratives that translate complex clinical issues into accessible, engaging stories, and I have enhanced AHN's communications with mixed media, including images and B-roll. My work is grounded in AHN's core values—Customer First, Purposeful Execution, Transformational Leadership, and Trust Working Together—which guide my approach to media relations and team collaboration. As a proactive and adaptable communicator, I thrive in dynamic environments and am always seeking opportunities to contribute to large-scale projects. With strong skills in public speaking, media relations, and event coordination, I am passionate about shaping AHN's reputation and connecting patients to the healthcare and information they need.

Erica Curnutte

Strategic Technical Support, Customer Support, and Implementation Leader with 10+ years in EdTech, specializing in software integrations, complex system onboarding, and stakeholder relationship management. Experienced in Agile environments and cross-functional collaboration with engineering, product, and customer success teams to diagnose and resolve technical issues quickly and improve system performance and user experience. Proven record for improving engineering/customer support workflows and issue resolution times. Recognized for building trusted partnerships with educators, administrators, and IT teams; translating complex technical insights into actionable solutions.

Andre Roybal

Experienced Technical Support Representative at Rise Broadband, recognized for expertise in technical troubleshooting and customer service. Successfully resolved intricate VoIP challenges while enhancing service performance through meticulous attention to detail. Focused on providing outstanding support and fostering continuous improvement in fast-paced settings.

Wayne Scott

Knowledgeable Sr. Technical Support Specialist with solid background in CAD training and history of enhancing learners' proficiency in CAD software tools. Known for developing comprehensive training modules that improve customer and colleague performance and understanding. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Expert in advanced CAD design and relationship building, I have successfully optimized processes and empowered teams, driving significant improvements in operational efficiency and client engagement.

Robert Croteau

Accomplished professional with over 10 years of comprehensive experience in automotive service and technical support roles. Currently excelling as a Service and Technical Support Manager at Hyliion in Cedar Park, TX. Hired to install, diagnose, and repair Hyliion Electrified Powertrains, quickly advancing to Service Supervisor in October 2021. Leads a skilled team of field service technicians, both in-shop and on the road, while developing and overseeing a successful remote monitoring and diagnosis program for customers nationwide. Proficiently manages Service Bill of Materials and adeptly administers Salesforce for work order creation and tracking across a fleet of over 100 vehicles. Known for fostering strong customer relationships and ensuring high-quality service delivery. A results-driven professional with a proven track record in technical service management, diagnostics, and customer relations. Committed to delivering superior service, efficiency, and continuous improvement in automotive service operations.

Shaun Bass

Accomplished professional with a proven track record, excelling in team leadership and computer technology. Enhanced customer satisfaction and streamlined processes, significantly improving response times. Expert in training development and problem-solving, adept at driving performance improvements across diverse teams. Demonstrated ability to convey complex technical concepts with ease, ensuring high levels of client satisfaction.