Technology professional with proven track record in providing comprehensive support for various technical issues. Known for reliability and adaptability, with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and maintaining system efficiency.
TOP SKILLS
Technical troubleshootingSoftware installsPhone and online supportUser training/supportAccomplished with mobile devices
Supervisor of Customer Service & Technical Support DepartmentCollection Supervisor / Financial Services DepartmentATS (Associate Team Support) - Financial Services DepartmentLead Representative - FRAUDCUSTOMER ASSURANCE ASSOCIATEStudent Intern/Human Resources Department
VERIZON WIRELESSGTE WIRELESSTALLAHASSEE MEMORIAL HOSPITAL
Florida Agricultural & Mechanical University
Tampa, Florida
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Ness USA Inc. (Client: Long & Foster Realtors)Wipro Ltd (Client: Hanes Brands Inc)Adela Software & Services Pvt Ltd
Govt College of Engineering
Herndon, VA
Technically sound and Innovative Lead .Net professional with proven track record of developing solutions. Professional level skills in .Net technologies (C#.Net, ASP.NET), MVC, Entity Framework, MS SQL Server, Azure Services (App Service, DevOps, Functions) and offers great task prioritization and organizational skills. Proven ability to troubleshoot complex programming problems. Expertise in Azure Cloud platform and AWS cloud platform experience. Strong experience in designing and maintaining databases and database objects for enhanced performance. Strong experience in system, design, analysis, implementation, testing, development, and maintenance of business applications using N-tier architecture with SQL Server, MySQL and NoSQL Database used by various web and Windows application or for data warehousing purpose. Possess excellent multitasking, prioritizing, teamwork, leadership and communication skills. Focused individual with experience in testing software, diagnosing issues and documenting program development. A confident Programmer Analyst with exemplary math, analysis and troubleshooting skills.
TOP SKILLS
Software development standardsProblem diagnosisInformation security protocolsCross-platform developmentPerformance analytics
IT Technical Support SpecialistProduct SpecialistTechnical Support Representative
San Beda College AlabangCROWN SYSTEMS LTD COI S COMPUTERS INC
AMA Computer Learning Center
Dasmariñas City
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
TOP SKILLS
Hardware installationWireless networkingSystem configurationTechnical supportService support
Director of Technical SupportDirector of Customer SupportDirector, Technical SupportVice President, Technical Support - AmericasDirector, Technical Support - AmericasManager, Technical SupportBusiness Application ConsultantTechnical ConsultantSystems Engineer
MarketSparkRoostifyREADY RoboticsVeeam SoftwareCardinal HealthInformation Control CompanyBlue Technologies
University of Cincinnati
San Diego, CA
Distinguished Technical Support Leader offering 18+ years of experience in the Technical Support landscape. Demonstrated success in providing team leadership and development to foster growth and resolve conflicts. Highly-organized with expertise in solution development. Strong technical knowledge in virtualization, data backup & recovery, healthcare software, robotics & automation, and telecommunications.
TOP SKILLS
Staff education and trainingApplication supportStartup veteranBusiness operationsCommunications
Technical Support ConsultantPersonal Support WorkerAirport Customer Service AgentGeneral Warehouse
Rogers Communications IncSRT- Med Staffing AgencyToronto International AirportApple One Employment Agency
CDI CollegeBurnaby Secondary High
Whitby, ON
Knowledgeable and dedicated customer service professional with extensive experience Technical customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
TOP SKILLS
Skills & qualifications:Over 15 years of customer service and sales experience.Acquired keyboarding, data-entry skills and strong communication skillsAbility to perform well with little to no supervisionEnergetic, hardworking and can work alone or within teams
Senior Business Systems AnalystMaster Data ManagementSupply Chain Professional
Motorola Solutions
State University of Economics And Finance
Chicago, IL
Accomplished Senior Business Systems Analyst with strong 15+ years experience handling multiple system integration and improvement projects, along with 24 years experience in Supply Chain and manufacturing. Proficient with Oracle EBS E2E processes, Master Data Management, telecommunication manufacturing processes, ERP processes, Oracle PIM and Product Lifecycle management business and system practices.
TOP SKILLS
Ability to work collaboratively with cross-functional & geographically dispersed teamsAbility to build relationships, influence key decision-makers, and collaborate on cross-functional team comprised of diverse personalities, skill sets, and levels of experienceTop skills and implementation expertise in enterprise resource planning (erp) oracle ebs (11i,r12), pl/sql, various oracle ebs modules: proficient in inventory module, pim module, order management/fulfillment modules/install baseDriving cross functional solutions for mergers and acquisition system integrationsSoftware implementation
Senior Business / EDI AnalystDelivery SpecialistSales Associate - Student Worker
Van Zyverden, IncEquifaxGolf USA
Mississippi State University
Meridian, MS
Senior Business Analyst with 17 years driving successful business processes for Van Zyverden, Inc. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Skilled Electronic Data Interchange Analyst experienced coordinating electronic records, maintaining open communication and reviewing reports. Instrumental in maintaining functioning systems, streamlining processes and realigning procedures to better serve company's needs. Tactful, friendly and communicative with both technical and non-technical people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Ibm / as400Business recovery and sustainabilityTest plans and casesWrite reportsSolution testing and implementation
