Hire Top Senior Technical Support Analyst

JAY SORIA

Detail-oriented healthcare professional with over 10 years of experience in Workday systems, administrative operations, and high-volume recruitment. Demonstrates expertise in managing end-to-end recruiting processes, operational leadership, and quality assurance. Proficient in Workday, SAP, and data analytics tools with a proven track record of enhancing operational efficiency and fostering team development. Adept at collaborating with cross-functional teams to streamline operations and implement effective financial strategies.

Blaze Pepe

Innovative | Solutions-Focused | 15+ Years in Healthcare IT As a Senior Technical Analyst and Systems Analyst with over 15 years of experience, I’ve built a career solving high-stakes technical challenges in fast-paced, healthcare environments. From providing enterprise-level desktop support to leading IT infrastructure projects across six major hospitals, I thrive where precision, adaptability, and compassion intersect. Whether it's integrating complex systems from vendors like Cerner, GE, Philips, or SwissLog, mentoring junior analysts, or being the go-to for 24/7 on-call support, I bring a proactive, people-first approach to every role. I specialize in diagnosing and resolving technical issues efficiently, deploying scalable IT solutions, and delivering customer service that builds trust and reliability—especially when systems and lives depend on it. Currently serving at MountainView Hospital in Las Vegas, I’m open to leadership or growth opportunities where my background in healthcare tech and commitment to service can drive impact. Let’s connect if you’re looking for someone who can bridge the gap between tech excellence and real-world outcomes.

Brandon Brooks

Experienced with diagnosing and resolving complex technical problems to maintain system stability and performance. Utilizes comprehensive knowledge of IT infrastructure to deliver effective solutions and enhance user experience. Strong understanding of customer needs and adept at providing timely, efficient support.

TONYA DAILEY

Customer Experience Evaluator with 10+ years of experience in process improvement and performance monitoring across healthcare, retail, and technical support. Skilled in analyzing support case data to surface recurring issues reducing ticket escalations by 30% and improving first-contact resolution by 15%. Collaborates cross-functionally to ensure support policies align with quality assurance standards, contributing to service delivery improvements that cut response times by 20%. Known for delivering precise, actionable feedback and applying detailed evaluation methods to maintain 98%+ customer satisfaction. Committed to fostering a high-performance support culture through continuous refinement and measurable impact.

MARIANELA GRANADOS SUAZO

Experienced financial analyst skilled in interpreting and analyzing financial data, delivering valuable insights to stakeholders. Known for upholding high quality standards and resolving issues through effective financial planning. Exceptional communication skills foster long-term relationship development. Highly organized and reliable, adept at managing multiple priorities with a positive attitude. Willing to assume additional responsibilities to achieve team goals. Detail-oriented team player with excellent organizational skills, capable of handling multiple projects simultaneously with accuracy.

Nihit Patel

Strategic product owner with proven success in minimizing manual ticket creation and improving stakeholder alignment. Skilled in managing product backlogs and facilitating ITSM transitions. Drives collaboration across diverse teams to achieve and surpass business objectives.

MICHAEL LECZEL

With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.

Molly Pruitt

A highly experienced Human Resources and Payroll Compliance Specialist with 7+ years in Government Relations and 3+ years in payroll administration. Expert in navigating compliance challenges, driving innovation, and fostering collaboration to support organizational growth. Proven communicator skilled at translating complex regulations into actionable insights.