Hire Top Senior Technical Support Analyst

Rashmi Thakur

Banking and financial services professional specializing in KYC, AML, and compliance with a strong track record of meeting global regulatory standards. Expertise in trade finance operations and cross-border transaction management, effectively mitigating risks and optimizing processes. Proficient in data analytics using Excel, Power BI, Tableau, and SQL to generate actionable insights. Experienced in stakeholder management, ensuring alignment between business objectives and compliance requirements while driving process improvements through Lean Six Sigma methodologies.

Heidi Farrell

Seasoned Senior Business Systems Analyst with several years of experience translating business requirements into system requirements and documenting function and non-functional requirements.

Rekha Devkar

Experienced Senior Technical Support Advisor with over 5 years in Microsoft Security technologies, including Microsoft Defender for Endpoint, Microsoft Endpoint Manager, SCCM, and Threat & Vulnerability Management. Skilled in diagnosing complex security incidents and conducting root-cause analysis with telemetry tools. Collaborates with engineering teams for proactive threat response and manages enterprise security configurations across multi-platform environments while ensuring SLA compliance.

Prashant Saxena

Experienced Technical Support Engineer specializing in system stability through root cause analysis and troubleshooting. Strength in quality assurance and team collaboration enhances support delivery and training initiatives. Committed to optimizing equipment performance and driving client satisfaction.

BENJAMIN FOSTER HARPER

Finance specialist with 12 years of experience in budgeting and financial forecasting across regulatory banking, non-profit publishing, and healthcare sectors. Expertise in financial analysis and process improvement drives operational efficiency. Skilled in presenting financial performance data to executives and influential stakeholders, ensuring clarity and impact. Proven ability to collaborate effectively within teams to achieve organizational goals.

Terrance Quaynor

Detail-oriented and results-driven Business Analyst with 8+ years of experience leading requirements elicitation, documentation, and testing across state and federal projects. Proven ability to independently evaluate existing systems and align technology solutions with evolving business needs. Experienced in managing iterative development cycles, supporting user acceptance testing (UAT), and managing software bugs/defects. Skilled in Agile, Scrum, and hybrid project environments, with a track record of improving business processes and reducing rework through precise requirements and test planning.

Miguel Fernandes

EPOS support specialist with expertise in maintenance, installation, and configuration. Skilled in troubleshooting, incident management, and log analysis. Focused on enhancing operational efficiency through effective remote support and diagnostics.

Gudla Ganesh Reddy

With over six years in digital marketing analytics and insurance operations, expertise includes Power BI, SQL analytics, and business intelligence reporting. Achievements include enhancing reporting efficiency by 35% through automation and developing dashboards that improved visibility into operational metrics.