Hire Top Senior Technical Support Analyst

Janet M. Herold

Strategic Information Technology Senior Manager with 20+ years of IT/Product leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Demonstrated skill in translating technical requirements to business solutions. Exceptional collaboration by building positive relationships with internal and external stakeholders.

Martha Shivers

Well-versed in building positive relationships with customers and Government stakeholders. Strong requirements gathering skills and scope development. Skilled at overseeing contractual requirements. Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.

Connie Cua

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Sonia Freytes

Functional Lead for Financial and Procurement implementation projects in both the public and private sector. Assumed various roles in all aspects of full life cycle Oracle implementations including functional, project management, testing, training and support. A proven team-player with excellent people and management skills to interact with colleagues and cross-functional teams with the end-goal always in mind; to foster collaboration, win-win solutions and successful outcomes for all parties. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Darci Klees

Experienced professional focused on meeting or exceeding objectives seeking Third Party Risk Management position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Saud ALBATI

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Derek Giering

Senior Technical Writer with extensive and diversified experience in technical writing, end-user documentation, quality assurance testing and marketing. Proven expertise in evaluating and documenting products in development and testing stages, as well as creating, preparing and updating end-user instruction manuals and user guides. Adept at collaborating with cross-functional teams to ensure accurate user-friendly documentation that aligns with client needs and enhances product usability.

Ramachandran Kaanaruban

Strategic and results-driven Senior Technical Lead with over 15 years of global experience delivering complex AV, UC, and IT solutions across education, hospitality, and enterprise sectors. Proven track record in leading multi-disciplinary teams and managing end-to-end technology programs—from on-premises infrastructure to cloud migration, immersive environments, and hybrid collaboration platforms. Expert in translating business needs into scalable technical architectures, driving innovation through AI-enhanced systems, and ensuring compliance in regulated environments (e.g., GMP, finance). Adept at stakeholder engagement, vendor coordination, and agile project delivery, with a focus on customer experience, operational efficiency, and commercial impact.