Emergent HoldingsBlue Cross Blue Shield of MichiganGlobal Education Excellence
Wayne State UniversityWestern Michigan University
Plymouth, MI
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
TOP SKILLS
Customer segmentation & journey mappingKpi development & performance reportingStakeholder communication & alignmentBusiness intelligenceProject management
Technical Support Specialist ApprenticeSenior Research AnalystPolicy Writer and AnalystEditor and Senior Investigator
Training Employment Solutions, Inc.Blue Heron Research PartnersIntradoFirst Advantage (BackTrack Reports)
University of Pittsburgh
Longmont, CO
Experienced researcher, writer, and editor with a strong technical support background. Skilled in enhancing document production, streamlining processes, and resolving complex technical issues. Adaptable and reliable professional with a proven track record of working independently or collaboratively to achieve successful outcomes.
TOP SKILLS
Technical troubleshootingTime managementPerformance optimizationEditing and proofreadingRisk management and mitigation
IT Technical Support SpecialistIT Project ManagerTech Support RepresentativeOperations New Hire Training InstructorInternal Help DeskCall Center Agent for Technical Support
Dynamic Campus (La Sierra University)Oasis Cafe and MarketPoly (Plantronics / HP)Telvista SA de CV for Verizon FiOS
CONOCERCENEVAL
Riverside, CA
Dedicated Technical Support Specialist with a strong work ethic, delivering exceptional customer care for utmost satisfaction. Known for honesty, productivity, and reliability. Committed to providing high-quality support. Eager to contribute skills and expertise to the next team.
TOP SKILLS
Effective time managementEffective under pressureCustomer serviceTechnical supportAnalytical problem solving
Senior Ability Analyst, Short Term DisabilityUnderwriting SpecialistPatient Care Nursing AssistantLead Resident CompanionStudent Leader
The HartfordAllstate Insurance CompanyCleveland Clinic FoundationDanbury Senior LivingKent State University- School Of Communication
University of AkronStukent Social Media SimternshipCleveland State University
Bedford, OH
Developed analytical and problem-solving skills in fast-paced, data-driven environment. Effectively utilized tools and methodologies such as statistical analysis and data visualization to drive business decisions. Seeking to leverage these transferrable skills in new and dynamic field.
TOP SKILLS
Social media strategy and managementContent creation and brand storytellingData analytics and performance trackingTime management/organizational skillsWritten and verbal communication skills
First Technology Federal Credit UnionVerizon Wireless
American River College
Roseville, CA
Thorough Senior Analyst with over a 25 year background in Customer Service. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Highly motivated Sr.Financial analyst with over 8 years of experience in corporate finance, budgeting, financial analysis and modelling. Expertise in managing operating expenses reviews, developing financial forecasts, headcount planning and supporting executive teams with data-driven recommendations. Skilled in leveraging financial software and ERP systems to optimize performance. Strong communicator with a collaborative approach and capable of working cross-functionally.
TOP SKILLS
Financial modelling & forecastingBudgeting and strategic planningFinancial statement analysisVariance analysis and reportingData analysis & visualization
Customer Service Representative /Tier 1 Technical Support RepresentativeContact Center RepresentativeTechnical Support Representative
Verizon WirelessAdvocate Media GroupRand McNally
East Leyden High School
Buffalo Grove, IL
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
TOP SKILLS
Data entry and maintenanceCalm and professional under pressureCustomer data confidentialityIssue and complaint resolutionUnderstanding customer needs
Support Systems AnalystSr End User Support TechnicianI.T. CoordinatorDatabase Programming Intern
Fidelity InvestmentsTYM-USA Inc.(QOE) Quality Office Equipment, Inc.
North Carolina Wesleyan College
Raleigh, NC
To pursue a highly rewarding career in computer information, using programming skills of creative direction, database development and brand building expertise, with unyielding commitment to work effectively for a successful growing and profitable operation. A successful and well-rounded professional, having gained experience across a range of practice areas including computer programming, networking, security, database development and/or web design and development. Possess strong interpersonal communication skills with a proven ability to excel as part of a team, while also confidently taking initiative when appropriate. Equip with exemplary leadership skills and a detail-oriented approach to all tasks, consistently striving to complete all work to the highest possible standard. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
TOP SKILLS
Strong computer skills and exposure to microsoft word, powerpoint, excel, access, outlook, visual basics, publisher, illustrator, photoshop, c++, java, html, php, sql server, windows xp, vista, windows 7 & 8, mysql, as400Excellent verbal and written communication skills with a very likeable personality and great customer service skills.Basic pc upgrades/repairs, network cabling, connectivity troubleshooting, experience with terminating fiber opticsStrong teamwork and leadership abilitiesSupport ticketing systems
