Hire Top Senior Technical Support Analyst

Ashley Decker

Reliable business professional with experience in data-driven project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Devisiva Nandavarapu

Experienced professional with 9+ years in web application development, specializing in Object-Oriented Programming, Data Structures, and Multithreading. Skilled in Systems Analysis and Design, with a strong background in Big Data Analysis using Hadoop and Business Intelligence Development. Proficient in Agile methodologies like daily SCRUM and Test-Driven Development. Capable of designing and implementing end-to-end Hadoop ETL projects utilizing components such as HDFS, MapReduce, Apache Crunch, Avro, Hive, Kafka, and Oozie. Extensive expertise in AWS and Azure services, with automation using tools like Oozie workflow engine for Hadoop Map/Reduce tasks. Proven success in building and deploying applications using Maven, Jenkins, and Gradle. Solid foundation in Database Queries, Stored Procedures, Views, Functions, XML, SOAP, REST, and Web Services within a service-oriented architecture framework.

Timothy Ironman

Motivated and results-driven engineering manager with a strong foundation in materials science and hands-on experience developing novel materials and processes for advanced energy technologies. Successfully leads teams to achieve technical milestones while overcoming unique logistical and technical challenges. Skilled in data analysis, technical reporting, and collaborating within cross-functional teams to drive innovation in demanding environments. Passionate about leveraging cutting-edge technology to deliver solutions that accelerate clean energy goals. Thrives in fast-paced, high-performance environments, demonstrating a strong sense of accountability, honesty and commitment to fostering team innovation.

HILDA MAMBEL

A Technical Project manager/ SAFe Scrum Master with 8+ years of experience in coaching and facilitating technical agile teams using scrum, Kanban, XP and Lean Principles. A Servant Leader with ability to work collaboratively with others by building and maintaining good working relationships throughout the organization. Leads the company's efforts to ensure Agile values and principles are followed and implemented. Demonstrated ability to motivate, organize, lead and coach scrum teams across multiple locations. Skilled in providing servant leadership in a fast- paced, deadline driven, and complex environment while adhering to the customers' needs.

Sujitha Nair

Performance-driven, analytical, and process-focused finance management professional with 12 years of transferable experience in devising and executing holistic best-in-class financial strategies aligned with strategic business objectives and vision to drive sustainable organization growth. Skilled in developing annual budgets and using KPI to evaluate productivity and profitability.

Lois Cloud

Focused Help Desk Analyst with 10+ years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.

Adam Lourenco

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 5 years.

Gowtham Ramasamy

Experienced Technical Support Engineer and IT Operations Specialist with 5+ years of expertise in designing, implementing, and optimizing mission-critical enterprise systems, including Backup/Recovery solutions. Proven leader in global client engagement, delivering end-to-end IT operations management and product implementation for ManageEngine OpManager across the US, Canada, Dubai, and Qatar. Adept at resolving complex technical challenges, conducting workshops and training sessions to empower end users, and aligning solutions with client workflows. Collaborative partner to sales teams, through tailored proposals and proactive account management. Recognized for achieving 95% client retention by combining technical excellence with strategic knowledge-sharing and user-centric training programs.