Hire Top Senior Technical Support Analyst

Pamela Whalen

Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.

Samuel Ettima

Results -driven Business Analyst with over 15 years experience in mortgage lending, risk management, regulatory compliance, and operational analysis. Proven ability to evaluate business processes, identify areas for improvement, and implement strategic solutions. Strong communicator skilled in bridging the gap between technical teams and business stakeholders. Adept at leveraging tools such as Encompass, Excel, Zendesk, and MSP to drive performance, ensure compliance, and streamline workflows. Proficient in SQL for querying data, building reports, supporting data-driven decision making.

Sourabh Sarkar

Highly accomplished Senior BI Developer with over 14 years of experience specializing in Data Warehousing, Business Intelligence (DW-BI), and Data Analytics across diverse industries including Financial Services and Banking. Recognized for delivering scalable and robust BI solutions that empower data-driven decision-making and significantly enhance reporting efficiency. Proven expertise in relational and dimensional data modeling, BI tool integration, and data engineering with a strong focus on leveraging cloud platforms such as Google Cloud Platform (GCP) and AWS to optimize analytics infrastructure.

Aurelio Gammad

Results-driven digital marketing professional with over 4 years of experience specializing in paid advertising campaigns across platforms such as Meta (Facebook/Instagram), LinkedIn Ads, Pinterest, and Google Ads. Skilled in optimizing ad performance, audience targeting, creative development, and data analysis to achieve high ROI and drive brand engagement. Proficient in creating and optimizing sales funnels and websites using WordPress, ClickFunnels, GoHighLevel, and Shopify. Successfully built and managed a fully functional Shopify eCommerce site, demonstrating expertise in product catalog management, payment gateway integration, SEO optimization, and enhancing user experience to boost sales and customer retention. Strong technical and customer support background, excelling in product assistance, post-sales support, and troubleshooting complex technical issues. Adept at using analytics tools to assess and improve campaign performance and a collaborative communicator committed to delivering seamless solutions and exceptional results.

Monique Ngango

Avec plus de 10 ans d'expérience dans le secteur de la Banque dont 3 ans en analyse de gestion et d'organisation, je possède une expertise approfondie dans l'optimisation des processus opérationnels et la mise en œuvre de stratégies d'amélioration continue. Dotée d'une solide compréhension des enjeux de la gestion d'actifs et de la réglementation financière je suis en outre reconnue pour mes compétences relationnelles, rédactionnelles, du framework Scrum et des outils de gestion de projets.

Tynatta Shaw

Detail-oriented psychology graduate (2026) with advanced expertise in research methods, measurement tools and defining criteria. Skilled in compliance analysis, stakeholder engagement, and data reporting. Passionate about ethical research, inclusive outreach, and public-sector service. Seeking to apply interdisciplinary strengths to support supplier diversity and fiscal stewardship in local government. Experienced and skilled in commercial and state insurance. Thorough knowledge of member benefits and the claims processing structure. I have a strong background in accounting and bookkeeping. this also includes balancing debits and credits. Experienced in maintaining accurate financial records along with managing business checkbooks. Expert in having hands on experience setting up new businesses within the State of North Carolina , I assured proper registration, all compliance and documentation papers were filed electronically or manually throughout the startup process. Responsible for updating renewing certifications and licenses.

Joyce Ann Holloway

Dynamic Business System Analyst, Curriculum Designer committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Irfan Zaki

20+ years of experience in the field of Customer Success, Customer Account Management, Service Delivery, Technical Support Management in various customer facing roles. Building and scaling customer/technical support organizations.