Hire Top Senior Technical Support Analyst

Robert Packer

Dynamic Senior Analyst with CVS Pharmacy, adept at building successful teams and managing vendor contracts to enhance service delivery. Proven track record in financial management and cross-functional collaboration, consistently exceeding performance expectations while driving operational excellence and fostering strong relationships to boost productivity.

Marcus Matthews

Senior Technical Program Manager with 15+ years of experience driving enterprise cloud, security, and data governance initiatives for Fortune 500 organizations. Proven record of delivering measurable business impact — from cutting technical debt and audit findings to accelerating product release cycles and enabling multimillion-dollar cost savings. Adept at leading global cross-functional teams, embedding governance frameworks, and aligning programs to meet regulatory, compliance, and business goals. Skilled in cloud platforms (Azure, AWS), automation, AI/ML integration, and ITSM tools (ServiceNow, Power Platform, Jira, ADO).

Sandeep Kumar Khandelwal

Results-driven Senior Support Engineer with over two decades of experience in production support, specializing in leading and mentoring global support teams while managing high-stakes escalations. Demonstrated expertise in enhancing support processes that drive operational efficiency and deliver exceptional customer experiences through strategic collaboration with engineering and product teams. Proficient in a wide array of technologies, including Bitbucket Cloud, Git, CI/CD pipelines, AWS, Docker, Kubernetes, scripting, Python, and SaaS. A strong commitment to optimizing workflows ensures seamless product delivery and support, consistently striving for excellence in every aspect of service. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Frank Schofield

Dynamic Senior Process Analyst at IBM with a proven track record in business process analysis and team leadership. Expert in designing impactful process models and implementing change management protocols, achieving significant improvements in operational efficiency. Committed to continuous improvement, fostering collaboration, and enhancing training for seamless onboarding and integration.

Douglas Darsow

Dependable professional experienced in management and accounting. Excels in fast evolving environments as well as creating and implementing efficient processes. Committed to excellence, played a key role in the marketing and increased sales of two grocery stores and the redevelopment of fund administration within a legal organization. Proficient in using Microsoft Access and Excel, Elite, HMS and QuickBooks.

Laura Moore

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational Analyst with 10 years of experience enhancing operations for organizations.

Traci Fulton

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Mark Rotundo

Prudent Business Intelligence Analyst with 24 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.