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Hire Top Senior Technical Support Analyst

Discover verified Senior Technical Support Analyst professionals ready to help your business grow.

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Senior AnalystInstructorTeaching AssistantAssistantAssistant Project Officer
TransUnionUniversity of WisconsinObservers Research FoundationRiddhi Foundation
University of Wisconsin – MilwaukeeUniversity of Calcutta
Mclean, VA

Objective Summary: Experienced Data Scientist and Economist with over 5 years of expertise in data science and analytics, encompassing supervised and unsupervised machine learning, data mining, applied statistics, econometrics, time series analysis, and predictive modeling. Passionate about exploring data, formulating hypotheses, and employing advanced statistical techniques to gain valuable insights. Possesses a growth-oriented mindset, strong work ethic, and a commitment to driving impactful outcomes.

TOP SKILLS

· programming languages: python, sql, r· data processing and analysis libraries: pandas, matplotlib, numpy, scipy, apache beam, pyspark· statistics: time series forecasting, ar(i)ma, causal analysis· machine learning: classification, regression, clustering, pca, knnData visualization: tableau, power bi
Senior Analyst - Customer Value & Base ManagementTeam Leader - Operational ImprovementTeam Leader - MIS, RTM, WFMAnalyst - MIS
Ooredoo Qatar
Coimbatore Institute of Technology

Well rounded experience of 8+ years in Telecommunications, worked in diverse commerical and operational roles, my key strength lies in maneuvering and synergizing the Commercial Marketing and Sales Operations towards achieving the Commercial KPIs.

TOP SKILLS

Customer value managementCustomer life time managementBase managementCustomer analyticsBi tools (sas, sap, qlik, bo)
Senior Process Associate | Payroll & Application Support AnalystManager – Service Analyst | Banking & Application SupportDeputy Manager – Loan Operations & Service Support
ADP (Automatic Data Processing) – Payroll DivisionKotak Mahindra Bank Ltd – RL Corporate Salary Service DivisionKotak Mahindra Bank Ltd – RA Loan Operations
Nagpur University
Victorville, CA

To add Value to 3 P’s people, product, and profits of organization through knowledge and creativity throughout my career.

TOP SKILLS

Data entryVerbal and written communicationMonthly financial statementsProcess documentation
Senior Intelligence AnalystSenior Threat Identities AnalystCounter Intelligence Analyst
Booz Allen HamiltonEverwatch SolutionsCENCORE LLC
East Coast Polytechnical UniversityCochise College
Summerville, SC

Senior Intelligence Analyst and Military Veteran holding an active Top Secret/SCI Security Clearance with CI Polygraph, bringing seventeen years of distinguished experience. This includes eight years in the United States Army and nine years at the National Counterterrorism Center (NCTC). Possesses a comprehensive background in intelligence data analysis, operations management, and leadership gained from domestic and international missions, including combat deployments in Iraq supporting Operation Iraqi Freedom. Experienced in vetting local nationals and dignitaries within Central and Southern Command areas. Awarded multiple honors for exceptional performance and professionalism in the U.S. Army. Currently pursuing a Bachelor's degree in Cybersecurity from East Coast Polytechnical University and has earned multiple certifications from reputable military institutions in the United States Army.

TOP SKILLS

Microsoft office suiteDcgs-a and applicationsPalantir
Tier 1 Technical Support RepresentativeClient Services RepresentativeCustomer Service Representative
Notarize/ProofInvesco Aim Investment ServicesCPAP.com
Radford High School

I have a strong dedication to helping customers resolve issues and cultivating a positive image of the company . I excel in both team environments and alone. I have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

TOP SKILLS

Performance monitoring continuous learning system administration itil knowledge remote support customer service critical thinking software knowledgeHardware diagnostics escalation procedures operating systems problem solving application support help desk support online chat support
Senior AnalystOperations Analyst
PNC Bank
John Bartram Highschool

Proficient Operations Analyst with 25 years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

TOP SKILLS

Process updates data analysis cross-functional teamwork microsoft word microsoft sharepointCritical thinking workflow process customer transactions customer retention detail oriented
Senior Risk AnalystRisk Analyst IIData Scientist/Risk Analyst I
Mariner Finance
Towson University
Silver Spring, MD

Data Scientist and Credit Risk Management professional with a demonstrated history of working in financial services. Experienced in scorecard model development and validation, as well as underwriting strategies leveraging advanced modeling and statistical techniques. Proficiency in SAS, Python, SQL, Excel and PowerBi.

TOP SKILLS

Sas (enterprise guide and e-miner) / sql / python / microsoft (excel and vba) / powerbi / statistical modeling / data analysis / machine learning
Clinical Support AnalystSupport Analyst Contract PositionSales Development RepresentativeClaims Representative IMedicare Service Operations - Claims BenefitsLicensed Customer Service Associate (04-40 License)Medicare Inbound Contact RepTelecommute Member and Provider RepresentativeFormal Claims Examiner
PersiviaMagnet GlobalCognizantSpecialty Medicare and MedicaidLiberty National InsuranceMedicare Inbound Contact RFPHumana
St. Petersburg College
Hudson, FL

Experienced Healthcare Claims Professional with a decade of expertise in healthcare claims processing, specializing in ICD-10 and CPT coding. Proven track record in building trust and developing strong customer relationships through effective communication with healthcare providers, members, and clients. Committed to ensuring high satisfaction for both clients and the company by utilizing exceptional communication skills and providing excellent service.

TOP SKILLS

Microsoft word (experienced), excel (experienced), powerpoint (experienced), outlook (experienced), adobe (experienced), photoshop (experienced), hedis (experienced), icd-10 coding (advanced), cpt codes (experienced), icd-9 (experienced), medical terminology (experienced), interpersonal mediation (experienced), claims processing (experienced), telephone (experienced), communication (experienced), risk review (experienced)
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