Hire Top Senior Technical Support Analyst

Hunter Sine

Detail-oriented IT professional with hands-on experience in technical support, network troubleshooting, and enterprise system administration. Skilled in diagnosing Layer 1-3 network issues, managing high-volume incident queues, and supporting POS and end-user systems across distributed environments. Proficient in Active Directory, Microsoft Entra ID, Azure, and Office 365 administration. Strong foundation in TCP/IP, VLANs, routing, DNS, and DHCP - with a track record of resolving 15-20+ tickets daily and keeping systems running across nationwide retail locations.

Andrew Cox

Analytical business professional with experience supporting transportation coordination, logistics operations, and supply chain analysis across healthcare, industrial construction, and specialty chemical manufacturing environments. Proven ability to analyze operational and transportation data, identify cost drivers, and collaborate with cross-functional teams to improve efficiency and service performance. Strong skills in Excel-based analysis and Power BI for reporting and data visualization. Known for supporting data-driven decisions and improving operational processes in fast-paced environments.

Candace Briggs

Product Support Analyst skilled at rapidly troubleshooting client issues and quickly applying effective solutions. Adept at handling issues ranging from minor software bugs to client-facing integration and configuration builds. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Cecilia Tornqvist

IT and Business Systems professional with 8+ years of experience supporting enterprise applications, Oracle ERP operations, software implementations, and technical systems analysis, complemented by hands-on utility and energy billing experience. Skilled in SQL, application troubleshooting, API integrations, financial data validation, Excel reporting, system configuration, UAT, and production release management. Proven track record of resolving complex system and financial discrepancies, improving application reliability, coordinating technical solutions, and delivering measurable improvements in operational efficiency and data accuracy.

Naeemah Aliya Small

As a dedicated Data Analyst, I excel at converting raw data into insights that drive growth. My SQL and data warehousing proficiency lets me interpret customer needs effectively and align strategies with market demands. I am well-equipped to tackle complex challenges with my background in deep learning, recommender systems, and predictive modeling. I utilize Robotic Process Automation (RPA) with Python and Power Automate to enhance project efficiency and quality. I manage databases with SQL Server and Oracle and create engaging Power BI presentations that inform and inspire action. My strong analytical, communication, and collaboration skills and commitment to continuous learning help me thrive in dynamic environments. With a proven track record of delivering impactful results, I take the lead in projects from their beginning to their completion, ensuring alignment with organizational objectives.

Kayla-Kaishel Pierre

Dynamic and results-oriented professional driving revenue growth, enhancing customer satisfaction, and delivering technical support across diverse industries. Combining strong product management skills with a deep understanding of customer success, I am known for my ability to align customer needs with product capabilities, driving business success. Energetic, self-motivated, and a proven team player, I have a strong track record of delivering results and exceeding expectations.

Rhinnard Williams

Dynamic Senior Cybersecurity Analyst and Acting ISSO with over five years of experience safeguarding DoD and federal environments. Proven track record in driving RMF compliance, ATO sustainment, continuous monitoring, and incident response, achieving 30-40% improvements in risk reduction initiatives while maintaining 99-100% audit readiness. Proficient in industry-leading tools such as Splunk, Tenable.sc/ACAS, and Trellix (McAfee ePO), with a strong foundation in NIST 800-53 and DISA STIG/SRG standards. Collaborative partner to ISSMs and system owners, seeking senior roles that prioritize leadership, rigorous security measures, and tangible outcomes.