Hire Top Senior Technical Support Analyst

Korede Ajileye

An established Business Analyst with over 8+ years’ experience. Full understanding of Agile, Enterprise Lifecycle, Collaborative Lifecycle, Waterfall Methodologies. Extensive experience in Software Development Methodologies including Software Development Life Cycle (SDLC) and Iterative Development Methodologies while using various Rational Tool to manage projects. Experience in creating Project Charter, Project Scope, Project Plan, Project Schedule, Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document, Systems Design Documents, Use Cases, Test Cases and Test Scripts to utilize during User Acceptance Testing (UAT). Experience in business requirements elicitation, development, and documentation. Experience in creating user stories and EPIC. Proficient in writing Simple to Complex SQL Queries against different databases and data models for new systems and system enhancements. Proficient in creating UML Diagrams – Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER diagrams using Rational Rose and MS Visio. Ability to prepare RTM (Requirements Traceability Matrix) & performance requirements analysis & design. Experience in Financial and Wealth management such as FX, Equities, Fixed Income, Options, Margin, Money Market. Mutual fund, Managed Account, Alternative Investment, Futures, Trust Services, Commodities, Mortgage and Real Estate. Experience in payment networks and organizations (e.g., SWIFT, NACHA, FEDWIRE).

Daniel Chinea

Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows and Mac platforms. Offering 15 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.

NAVITHA GUDIVADA ASHOK NAIDU

Focused Business Professional, Certified Scrum Master & Technical Program Manager bringing successful 9 years career within large and fast-paced corporations. Release-planning specialist and Creative solutions architect trained in advanced business modeling with real-time problem-solving flexibility. Possess a strong passion for business and information technology to attain the goals of the organization. Promoted to positions of increased authority and responsibility for providing effective leadership in fast-paced, deadline-driven environments, Skilled at working with clients and management to prioritize activities and achieve defined project objectives. Diligent worker with strong communication and task prioritization skills.

Balint Gabriella

Dynamic Senior Full-Stack Software Engineer with a track record of spearheading the development of scalable web applications and backend systems. Expertise in Python, Django, and ASP.NET, driving modernization of legacy applications and delivering custom solutions that align with business objectives. Proven success in collaborating with stakeholders to enhance system performance and reliability.

Parham Karimi

Senior Infrastructure & Cloud Engineer with 18+ years of experience designing, supporting, and modernizing enterprise IT environments across on-premises and hybrid cloud infrastructures. Strong expertise in Microsoft server technologies, virtualization, networking, enterprise operations, and infrastructure modernization, with extensive experience in cloud security, endpoint management, and hybrid identity solutions. Specialized in Microsoft Azure, Intune, Microsoft 365, Hyper-V, VMware, Microsoft Defender XDR, and enterprise endpoint modernization. Successfully led large-scale deployments and automation initiatives that improved operational efficiency, strengthened security posture, and supported highly available environments for 400+ users. Recognized for solving complex infrastructure challenges, optimizing IT operations, and delivering scalable, business-aligned technology solutions within fast-paced enterprise and public-sector environments.

Lakshmi Sairam

Accomplished Senior Java Developer with extensive experience at Citicorp, adept in Java, SQL, and microservices. Proven track record in successful data migration projects and leading teams to enhance application performance. Strong analytical skills and a commitment to delivering high-quality solutions that meet business needs. Driven Programmer Analyst with keen analytical problem solving and troubleshooting abilities. Thrives in challenging, fast-paced environments through multi-tasking and organization skills. Motivated Programmer Analyst with career successfully spent designing and developing software and writing code. Diligent individual with extensive knowledge of latest computer trends and various technological developments.

MARYAM RAZA

Results-driven IT Support and Endpoint Management professional with 7+ years of experience supporting enterprise environments. Expertise in device lifecycle management, MDM/MAM solutions (Intune, JAMF), SCCM, Active Directory, and ServiceNow. Proven track record of meeting SLA/KPI targets, driving operational efficiency, and delivering high-quality end-user support across Windows, Mac OS, and mobile platforms. Strong communicator with leadership experience in onboarding, knowledge transfer, and floor operations. Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.

Dadrian Hemphill

IT Support Specialist with over five years of experience in technical support within telecommunications and enterprise IT. Expertise in troubleshooting fiber internet connectivity, network diagnostics, and configuring static IPs. Proficient in mentoring team members and providing high-quality user training, ensuring improved service delivery and customer satisfaction.