Hire Top Senior Technical Support Analyst

Luis Medina Sanoja

Experienced professional with a proven track record of successfully migrating legacy systems to cloud services. Skilled in implementing backup and disaster recovery projects for various platforms including CCTV, Office 365, Power Platform, and SharePoint. Deep expertise in Microsoft Cloud platforms such as Azure, SharePoint, Intune, compliance, and Power Platform. Adept at leveraging these technologies to optimize business operations and ensure data security.

SWAPNIL GUPTA

Seasoned Technical Business Analyst with over 8 years of diverse industrial experience in Application & Production Support. Proficient in job scheduling & monitoring using BMC Control-M, Active Batch, and CA 7 mainframe job Scheduler. Skilled in Incident Management, Problem Management, and Change Management, with a strong track record in troubleshooting, decision-making, and problem-solving. Experienced in Windows server management and migrations, including Application & Windows OS. As a technical liaison, adept at collaborating with application support teams and business stakeholders to design automated process models. Skilled in supporting and training developer communities on process creation and standardization. Possess sound communication and interpersonal skills, instrumental in identifying process gaps and recommending improvements. Familiar with troubleshooting and configuring mainframe cross-platform systems, with foundational knowledge in Active Directory, Networking, and UNIX systems crucial for Production Support.

Sridevi Poosaikkannu

11+ years of experience in business consulting and application development 5+ years of experience working as a business analyst. Strong project management skills with experience delivering projects for customers like Microsoft Azure, Acer and ATT managing all stages of development from Requirements gathering to Quality assurance, generating BI reports and customer support. Ability to act as a liaison with different stakeholders of the project as well as with quality assurance team, technical writing team, testers. Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.

Nicholas Rodriguez

Dependable Technical Support Engineer with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Ashis Jana

Sr. Application Analyst and Tech Lead proficient in supporting and maintaining multiple applications and modules to accommodate business requirements. A methodical and competent professional with expertise in application troubleshooting and fixing issues, documenting issues and resolution, coaching and mentoring team, preparing use cases for performing automation, preparing application performance reports, performing business value management and quantification. Eager to apply these talents and a superior work ethic to Scrum Master or Project Manager roles.

Korpoe Reensa Josiah

Cybersecurity professional with 5+ years of experience in incident response, SIEM monitoring, and security operations. Skilled at alert triage, log analysis, threat detection, and vulnerability mitigation. Experienced in supporting enterprise networks, documenting incidents, and collaborating with cross-functional teams to improve security posture.

Analise Bach

Well-versed in analyzing customer feedback and implementing actionable improvements to drive growth. Effective leader addressing business issues with dynamic solutions. Energetic Technical Support Representative interested in learning new skills. Enthusiastic about helping people in my professional and personal life and committed to maintaining up-to-date knowledge in the field. Hard worker with computer training looking for career-oriented position. Brings demonstrated strengths in technical operations, user support and basic programming. Eager to achieve company goals while further developing skills.

ABDIRASHID MOHAMED

Dynamic Technical Support Engineer with a proven track record at Hennepin County, excelling in troubleshooting and performance tuning. Adept at implementing security policies and delivering exceptional customer service, I have successfully reduced malware incidents by 50% through proactive measures and effective communication. Committed to enhancing system efficiency and user satisfaction.