SAICPapa John'sThrill Hill Productions (Bruce Springsteen & The E Street Band Tour)
Tennessee College of Applied Technology
Knoxville, TN
IT support specialist with extensive experience in tier 1 technical support and system administration. Proven expertise in Active Directory management and troubleshooting, leading to improved customer satisfaction through effective problem resolution. Certified in CompTIA Security+ and ITIL, contributing to enhanced help desk operations.
TOP SKILLS
Technical supportDesktop support and windows osActive directory managementPki troubleshootingInformation security
Senior Representative - Invest Services SupportSenior Consultant III - Fraud SupportCustomer Care ConsultantIntern (Promoted to Restaurant Supervisor)Shift Leader
Ally BankThe Ballantyne Luxury HotelSweet Frog
University of North Carolina Wilmington
Charlotte, NC
Dedicated and performance-driven professional with a B.A. in Hospitality & Tourism Management and over 7 years of customer experience, operations, and service quality expertise. Recognized for strong work ethic, leadership, and the ability to master new skills quickly. Consistently praised for reliability, communication, and a commitment to delivering exceptional customer experiences. Seeking to contribute strong analytical, customer service, and team-support skills to a high-performing organization.
TOP SKILLS
Microsoft word & powerpointCmxSalesforceFraud supportVision archive
Chatham CountyTown of Spring LakePinehurst Surgical ClinicRobert HalfExpress Employment ProfessionalsState of North Carolina Temporary SolutionsCumberland County Department of Social Services
Capella UniversityFayetteville State UniversityCentral Carolina Community CollegeJames Sprunt Community College
Atlanta, GA
Accomplished Human Resources professional with expertise in employee relations, benefits administration, recruitment, and HR policy development within local government. Collaborated with leadership and employees to address workplace concerns and ensure compliance with employment laws. Committed to enhancing processes that support both employees and organizational goals. Holds an MBA, a Master of Human Resource Management, and PSHRA-CP certification.
Customer Technical Support SpecialistDental Designer/TechnicianStudent AmbassadorKey Holder
GLIDEWELL LABORATORYSANTA ANA COLLEGECORNER BAKERY CAFE
Santa Ana College
Santa Ana, CA
Friendly and dependable customer service professional with experience in fast-paced food service, high-volume customer support, and team environments. Skilled at providing welcoming and efficient service, handling multiple priorities, communicating clearly, and maintaining accuracy under pressure.
Infosys Limited American ExpressInfosys Limited AmazonInfosys Limited Infosys Rewards Solution
University of Petroleum and Energy StudiesIndraprastha University
Phoenix, AZ
Product Owner / Technical Product Owner with 8+ years of experience across Travel & Lifestyle, Customer Loyalty, and Analytics, with extensive experience supporting American Express and Amazon. Strong in end-to-end product ownership, backend requirements mapping, API/integration requirements, business analysis, user stories, acceptance criteria, process flows, impact analysis, Agile delivery, and cross-functional stakeholder management. Experienced in translating business outcomes into actionable technical requirements and partnering with engineering, architecture, UX, analytics, compliance, and downstream teams through delivery.
Results-oriented Senior Logistics Analyst with expertise in enhancing logistics operations for efficiency and cost savings. Utilizes analytical skills to optimize supply chain processes, assess risks, and implement process improvements. Delivers innovative logistics solutions that drive significant bottom-line impact.
Inbound Technical Support AgentGeneral Warehouse Clerk (Temp.)Technical Support AgentTechnical Support AgentSales AssociateShipping ClerkOffice ClerkShipping ClerkTechnical Support Agent
SunPassGoodman DistributorsSunpass Florida's TurnpikeNation Safe DriversFaith Farm MinistriesHolyland TreasuresExpress EmploymentGoodlife PharmacyMicrosoft Xbox One
Technical Career InstituteCardinal Hayes High School for Boys
Boca Raton, FL
Customer Service Representative, Data Entry/Records Keeping Agent, Shipping and Receiving with, 20+ Years of Experience, Effective Communication Skills with General Office Skills, Bilingual both English/ Spanish, Diligent/Multi-Task, Microsoft Word/Excel/PowerPoint
TOP SKILLS
Technical troubleshootingTechnical issue resolutionCustomer support techniquesData entry/records keepingData management systems
