Hire Top Senior Technical Support Analyst

Andrea Zinze-Venittelli

Detail-oriented compliance and certification specialist with a strong background in regulatory reviews, data analysis, and stakeholder communication. Adept at executing approvals, reviewing documentation for accuracy, and identifying compliance gaps while ensuring adherence to product-specific regulatory and internal requirements. Skilled in collaborating with internal teams and third-party vendors, maintaining organized documentation, and utilizing specialized software systems to track and manage compliance activities. Committed to process improvement, timely communication, and adherence to SOPs and best practices. Demonstrates strong problem-solving abilities, adaptability, and a proactive approach. Thrives in fast-paced detail oriented environments.

Janice Heraty

Motivated Senior Contract Support Manager with 18 years in the Facilities Management Industry. Offering expertise in implementation and monitoring of contracts and management of key suppliers including compliance and Health and Safety. Energetic self-starter and team builder able to navigate high stress situations and specialising in problem solving. Excellent communication and organisational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimising policies and procedures.

David Kane

Professional in printing industry with comprehensive understanding of press operations and team leadership. Recognized for improving operational efficiency and maintaining high-quality output. Highly focused on team collaboration and flexible in adapting to changing production needs. Skilled in machinery maintenance and quality control.

Subin Chacko

With 12+ years of experience as a Lead Business Systems Analyst/Business Analyst, specialized in Gen AI-supported Platforms, conducting Due Diligence, and developing tailor-made Wealth Management products for Financial Advisors and Institutional Clients in the USA. Proficient in Investment Account Services, Workflow Automation, Portfolio Construction, and Billing & Pricing. Possess extensive hands-on experience in gathering, analyzing, and documenting business requirements. Demonstrated ability to collaborate effectively with Business Owners, Product Managers, and cross-functional teams. Skilled in project lifecycle management utilizing Agile methodologies.

Jeana Fornash

Accomplished Senior Configuration Analyst with a proven track record at Mphasis in enhancing Medicare/Medicaid systems through expert configuration auditing and robust incident management. Skilled in fostering client relationships and streamlining network integration, demonstrating a unique blend of technical proficiency and customer support. Achieved significant improvements in operational efficiency and patient satisfaction.

Simitha Pillai

Perceptive Senior Business Analyst with 16 years driving successful business processes for product ,corporate and banking companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Worked in domestic and cross border payments ans instant payment scheme. Well versed with payment message SWIFT, ISO 20022, ACH , Fedwire.

Luis Torres

Qualified Advanced Technical Support Specialist with 30 years of helpdesk and customer service experience. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Proven skill in resolving problems quickly on first call.

ROSE M ANCELARD-GILMORE

A seasoned professional with over 25 years of experience in customer service, technical troubleshooting, and project management. Demonstrates proficiency in root cause analysis, evaluations, and technical support. Known for exceptional communication and interpersonal skills. A leader of integrity and professionalism, adept at training and onboarding new employees. Skilled in fostering trust and cohesion within teams.