Hire Top Senior Technical Support Analyst

Porcha Sims

Dynamic Support Operations Senior Auditor at Amazon with a proven track record in fraud investigation and process improvement. Skilled in data analysis and effective communication, I enhanced operational efficiency and reduced incident reports, contributing to a culture of continuous improvement. Committed to achieving high-quality outcomes and fostering team collaboration.

Morayoola E. Frankulin

Senior SQL Server DBA with 15+ years of experience administering, engineering, and optimizing mission-critical SQL Server environments across on-prem, hybrid, and multi-cloud platforms. Expert in performance tuning, query optimization, index strategy, Always On AGs, replication, clustering, and enterprise-grade HA/DR. Strong background in database security, TDE, auditing, governance, and compliance (SOX, HIPAA, PCI). Proven success leading large-scale migrations to Azure and AWS (VMs, EC2, RDS, Managed SQL), modernizing legacy workloads, and automating deployments using PowerShell, T-SQL, CI/CD, and Infrastructure-as-Code. Adept at root-cause analysis, capacity planning, proactive monitoring, and cross-functional collaboration with DevOps, application, and architecture teams to ensure reliability, scalability, and 24/7 uptime.

James Stanley

I started at O'Neal Steel in September of 2001 and have held various positions there. I only listed details of the last three positions I held to keep the resume short. Here is the full list of positions, any of which I will gladly expand in detail upon request. Material Handler, Saw Operator, Sheer Operator, Laser Operator, Shipping and Receiving Coordinator, Sales Representative, Operations Supervisor, Senior Production Scheduler, Operations Supervisor (again), ERP Support Analyst.

Kamalika Pal

Over 8 years in .NET development with a strong focus on creating scalable APIs and secure integrations in the healthcare sector. Proficient in ASP.NET Core, C#, and Azure DevOps, facilitating efficient project delivery and regulatory compliance.

Brieah McCullough

Respectful Loan Processsor with 3 years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

QI ZHAO

Results-driven Senior Data Analyst at FedEx Express Hong Kong, skilled in Python and AWS, with a proven track record of enhancing operational efficiency through advanced data mining and predictive modeling. Adept at delivering actionable insights and fostering collaboration, leading to improved capacity planning and profit margins.

Michelle Lee

Ambitious and committed business professional seeking to broaden my business, management, help desk, and information technology skills through learning and interacting in a professional and productive environment. Accustomed to working efficiently and effectively while under pressure. I have worked in an Agile work environment for years.

Ryan Lambeth

IT Support Technician experienced in service desk operations and desktop support, enhancing technical support operations and preventing service interruptions for global users. Achieved seamless incident management and effective troubleshooting through expertise in Windows 11, VPN, TCP/IP, and ticketing systems. Focused on team collaboration and adaptability, contributing to a productive atmosphere and ensuring reliable technical availability.