Hire Top Senior Technical Support Analyst

Anton Simmons

For a brief summary of me, I am an accomplished merchandiser and technical support specialist with 4 years of experience in retail and IT environments. Proven ability to enhance customer experiences through effective communication and problem-solving skills. Demonstrated expertise in inventory management and technical troubleshooting, contributing to operational efficiency. Committed to delivering exceptional service and fostering positive customer interactions in fast-paced settings.

Avelica Rubio

IT professional with 6 years experience in Help Desk support. Has worked with domains, IP's, DNS records, MX records and email data migration. Has CompTIA A+ certification and is looking forward to obtaining Security + and Networking +. Currently works with Active Directory, LDAP, Google Admin, Microsoft Entra, Microsoft Admin, Windows OS and Mac OS, NinjaOne, SentinelOne, Zendesk and TopDesk ticketing system. I have created extensive documentation for our Help Desk IT team. Insightful Information Technology Manager with 1 year of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

TICHA ABIGAIL MEZOH

Successful Business Analyst with bilingual skills (English and French) offering expertise in various software development processes. Detail oriented with strong background in requirements elicitation and documentation. Proficient in identifying business needs, analyzing them and recommending solutions boosts productivity and increases revenue. Ability to work in a fast-paced environment while meeting multiple deadlines and competing priorities. Outstanding written and oral communication skills, with experience presenting technical topics in business-oriented fashion to non-technical audiences. Highly motivated self-starter with intellectual curiosity and creative problem-solving skills.

Abiola Anofiu

Dynamic and results-driven Network Administrator professional with a CCNA certification and over 5 years of experience in designing, implementing, and maintaining complex network infrastructures. Proven track record of optimizing network performance, reducing downtime, and enhancing security measures. Skilled in troubleshooting and resolving network issues, as well as providing technical support to end-users. Proficient in Cisco IOS, LAN/WAN technologies, and network protocols.

Mariah Kelley

Senior System Quality Analyst with 7+ years of experience leading enterprise-level quality assurance initiatives within healthcare and insurance operations. Proven ability to improve system performance, reduce defect rates, and support CMS-compliant releases across Medicare and Medicaid platforms. Experienced in Agile environments, regulatory validation, defect lifecycle management, and cross-functional stakeholder collaboration. Recognized for driving process standardization, mentoring QA teams, and strengthening operational accuracy in compliance-driven environments.

Luis Collazo

Results-driven Support Engineer and Army Veteran with over 10 years of experience in providing exceptional technical support, managing IT projects, and optimizing infrastructure. Proven ability to independently manage projects, troubleshoot complex technical issues, and automate tasks to improve efficiency. Seeking a Computer Support Analyst II position to leverage expertise in end-user support, system administration, and process automation.

BREANNA LANGSTON

Punctual, team player, great multitasking skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

ELIEZER KAPANGA

Technical Support Specialist delivering Tier 1 and Tier 2 IT support within K-12 education and military settings. Expertise in troubleshooting diverse systems, including Microsoft 365 and Google Workspace, while enhancing ticket resolution and user satisfaction. Leadership experience as a U.S. Army Reserve Sergeant reinforces commitment to operational excellence.