Hire Top Senior Technical Support Analyst

Shareef Dickens

Results-driven technical professional with comprehensive experience in technical support and team leadership. Proven ability to manage complex technical issues, ensuring seamless operations and high customer satisfaction. Known for effective collaboration and adaptability in dynamic environments, leveraging expertise in troubleshooting and customer service excellence.

Cassie Rodriguez

With over six years of experience in the education technology sector, I am a Global Technical Support Manager at Instructure, the company behind Canvas, a cutting-edge learning management system. I lead a team of dedicated and skilled professionals who provide exceptional customer service and technical assistance to clients, ranging from end users to administrators and corporate users. I have multiple certifications in writing, organization, and career development, which reflect commitment to continuous learning and improvement. In current role, I focus on guiding Support Engineers to enhance their communication and problem-solving skills to ensure customer satisfaction. I also play a key role in improving processes, increasing efficiency, and maintaining a high team CSAT score. Additionally, I facilitate internal communication between teams and management, as well as support contacts and community management. I have a passion for education and technology, and I enjoy collaborating with colleagues and clients to find innovative solutions to their challenges. Goal is to empower team and customers to achieve their full potential with Instructure's products and services.

Martin Magpantay

Seasoned IT professional with 4 years of diverse, technical, customer-facing experience, a well-rounded educational background, industry certifications, and more to come. I come equipped with a natural technical curiosity and prowess cultivated in the fast-paced, and highly collaborative environment of a Managed Services Provider (MSP). My strength lies in my combined curiosity and interpersonal skills resulting in my proven ability to translate technical knowledge to problem resolutions and satisfied end-users in my previous internal IT support roles and service in the US Army National Guard as a communications equipment specialist.

Aditya Jain

I am a young and driven individual looking to continue my career growth. I have experience preparing financial reports, creating and analyzing profit and loss statements and performing data driven analysis of comparing actuals and creating forecasts. I also have three years of experience in data analysis to find purchasing and payment patterns for customers to predict revenue forecast and make informed buying decisions. Vendor management is another strength of mine and I have successfully collaborated with several critical vendors leading to improved financial performance, better customer satisfactions and creating processes that can be scaled. I also have experience analyzing and improving quality of processes and procedures and implementing and carrying out audit programs for high-precision electroplating processes with companies like Lockheed Martin and Boeing.

Emily Broad

Data-driven marketing professional with a passion for creating impactful, full-funnel campaigns that engage audiences and drive growth. I thrive on solving challenges, bringing fresh ideas to the table, and collaborating with teams to craft winning strategies that deliver real, measurable results. Known for leading with curiosity, transparency, and enthusiasm, I build strong relationships, align stakeholders around shared goals, and turn big ideas into successful outcomes.

Victor Perdue

Versatile Technical Support Representative skilled in providing clients with clear guidance and actionable advice, positively impacting customer interactions and engineering efforts. Experienced Full Stack Developer proficient in front-end and back-end development, familiar with a wide range of programming utilities and languages. Tech-savvy with in-depth knowledge of JavaScript, MySQL, and React. Analytical professional with 2 years of experience in web development, creating servers, databases, and designing APIs. Collaborative team player with excellent technical abilities and a track record of superior results.

ANANDA ADIBHATLA

Dynamic Senior Operations Procurement Analyst at Invenergy LLC with expertise in strategic sourcing and supplier relationship management. Proven ability to enhance operational efficiency through cross-functional collaboration and data-driven decision-making. Skilled in contract negotiation and business analysis, consistently delivering impactful solutions that align with organizational goals.

Ayanna Bonham

A take-charge and detail-oriented Mid-level professional with over 5 years in customer service, information technology and database management. Recognized for exemplary customer service and team collaboration! Seeking a challenging role where I can leverage my expertise in technology, client relations, and providing support to the company’s objectives.